[Resolved] How do I install and activate my addon?

[natalia cunik]

hi,
sorry,
but i cannot find where from download the zip file

there is nothing to be saved,

thanks,
natalia

[Tom]

Hi Natalia,

It looks like you created an account, so you should be able to go to your account (https://generatepress.com/account) and then you can access your order there.

Once accessed, you’ll see the download links as shown on this page: http://generatepress.com/knowledgebase/install-activate-addons/

Let me know if you need more info 🙂

[Kai]

Hello Tom,

i´ve a question to activate all options in the Theme.
This FAQ i use to install:
http://generatepress.com/knowledgebase/install-activate-addons/

Step 1-3 is fine.
But in step 4, i´ve problems to activate the premium functions.
I can´t find the field to verify my mailadress.

What am I doing wrong?

Best regards from Hamburg,
Kai

[Tom]

Hi Kai,

So you can’t see the “Email” field for you to activate your email?

Are you sure that GeneratePress and GP Premium are activated?

Let me know – if so, you can send me temporary admin access and I’ll figure it out for you 🙂

[Kai]

Hey Tom,

both is installed in my blog, but i´m not shure, where i can activate it to my GP Account.
I Wrote you the Login-Data by mail, perhaps you can find my fault.

Best regards,
Kai

[Tom]

Hi Kai,

It looks like GeneratePress isn’t activated.

Go to “Appearance > Themes”, and activate GeneratePress.

Then the “GeneratePress” menu under “Appearance” will appear, and you can activate and use GP Premium.

Let me know if you have any questions 🙂

[Kai]

Hey Tom,

ok, now it works. You made nothing else?
I can´t beleave, that i didn´t see that 🙁

Sorry!

Best regards,
Kai

[Tom]

No problem! I’m glad I could help 🙂

Let me know if you have any other questions.

Thanks!

[Craig Martin]

When I upload and install the GP Premium plugin, I get this error code:

You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘TYPE=MyISAM’ at line 9 on line: 1471

When I go back to the plugins, I see GP Premium installed and active, but when I to to customize the theme, the add-ons are clearly not active. I have tried deactivating and re-activating, but I just get the same error message.

Can you please help me resolve this?

Thanks,

[Tom]

Hmm – GP Premium doesn’t use any SQL code, so there must be another plugin or something causing that error.

However, have you enabled the add-ons in “Appearance > GeneratePress”?

Once you enable them there, they should show up in the Customizer.

Let me know 🙂

[Nik Bhatt]

We have purchased the premium package but aren’t able to get it working. I followed the directions you have supplied. WordPress’s Plugins page shows “GP Premium” and what’s below it is “Deactivate” and “Edit”. I don’t see any add-ons below that — it just has the next plug-in. Deactivating and Reactivating doesn’t help. I also removed and re-added the plug-in. No luck. We are running WordPress 4.0x — do we need to upgrade to 4.1?

[Tom]

Hi there,

Now that GP Premium is activated, go to “Appearance > GeneratePress” and you’ll see that you can enable/disable the add-ons as you need them.

Let me know if you have any questions 🙂

[Craig Martin]

Thanks! Enabling the add-ons in Appearance seems to have done the trick – not sure what caused the error code, but it all seems to be functioning fine now.

[Tom]

You’re welcome 🙂

[erickson alvarez]

I just purchased the GP premium, downloaded it and tried to install with the zip file.
Here is what i get:

Installing Plugin from uploaded file: generatepress.1.2.4.zip
Unpacking the package…

Installing the plugin…

The package could not be installed. No valid plugins were found.

Plugin install failed.

Please help!
Thank you
Erickson

Edit: Am i downloading the wrong file? If yes where can i download the full package?

[Author]

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