[Resolved] How do I install and activate my addon?

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  • This topic has 191 replies, 42 voices, and was last updated 4 years ago by Tom.
Viewing 15 posts - 16 through 30 (of 192 total)
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  • #26808
    Olivier Brisson

    Hi Tom,

    I also encounter some problems with the activation of the addons i bought on a freshly installed WordPress blog (Version 4.0).

    Here are my infos:

    Payment: 18003
    Payment Status: Complete
    Payment Method: PayPal
    Date: August 24, 2014
    Subtotal $20.00
    Total Price: $20.00

    The stange thing is that i activated at the same time the addons on an other WordPress (3.9.X) without problems. Really hope that you can help me. Scincerly, Olivier

    #26820
    Tom
    Lead Developer
    Lead Developer

    Hi Olivier,

    When you click verify, nothing happens?

    If so, can you email me at support@generatepress.com with your details so I can take a look at why our servers won’t talk to each other?

    Thanks!

    #28739
    Zachary

    Hello!

    I just bought the $20 add-on package. All the files were downloaded to my Macs download folder and Im not sure what to do now. I go to the add new section in plugins but keep getting an error message. Any help would be highly appreciated!

    #28752
    Tom
    Lead Developer
    Lead Developer

    You need to save the .zip files to your computer instead of open them.

    In Windows you right click and save file as.. So whatever the equivalent of right clicking is with is a Mac is what you want to do when clicking on the download link.

    Then save the file and upload it.

    Let me know if that helps or not πŸ™‚

    #35590
    Chase

    I downloaded the super package and installed the addons as plugins, but they don’t show up anywhere on my dashboard or in my customizer, the activate addons portion of the generatepress page just has a link to buy the addons, there’s no where to enter my email.

    #35591
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    As long as the plugins are active in the “Plugins” section of your Dashboard, and you have GeneratePress activated, you should see the fields appear in “Appearance > GeneratePress”.

    It sounds live the plugins aren’t active.

    Let me know πŸ™‚

    #35789
    Chase

    I downloaded the super package and installed them onto wordpress as addons but they don’t show up anywhere and the generatepress page doesn’t have the email activation option. please help

    #35790
    Tom
    Lead Developer
    Lead Developer

    Hi Chase,

    Are you sure the plugins are activated?

    If GeneratePress is active, and the addons are activated, then the email field will show up.

    You can verify by going to “Plugins” in your Dashboard – make sure the addons are activated.

    Let me know.

    #35791
    Chase

    No all the plugins are active

    #35792
    Chase

    Yes, all the plugins are active. the addon activation section of the generatepress page just says I dont have any addons and it gives me a like to buy them.

    #35793
    Tom
    Lead Developer
    Lead Developer

    Hmm, ok – if you’re sure they’re active, can you email me at support@generatepress.com with temporary admin login info so I can see if I can find the issue?

    Thanks.

    #35794
    Chase

    No offence Tom, but I don’t know you and I’m not a trusting person.
    I assure you all 11 addons are active but the email activation does not come up on the generatepress page. When I purchased them I saved them to my computer and uploaded them to wordpress as plugins. I didn’t sign up for an account i don’t know if that makes a difference, i would assume it wouldn’t because it said it was optional. I appreciate you help but access to the website can’t happen. I hope we can figure this out another way.

    #35795
    Chase

    Is it possible there is a plugin from another company that may hinder or complicate this possess?

    #35796
    Chase

    * process

    #35811
    Tom
    Lead Developer
    Lead Developer

    I can appreciate that, but then there’s not much I can do but speculate.

    There’s hundreds of people who have installed the plugins without any issue, so it may be a plugin interfering – however from a code point of view, I don’t see how that could happen.

    Once the plugins are active, they speak directly to GeneratePress and display the field for your email.

    Are the features of the plugins showing up in your customizer?

    I guess you can try deactivating your other plugins and see if that makes a difference.

    Let me know.

Viewing 15 posts - 16 through 30 (of 192 total)
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