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Hi there
from appearence gp premium i cannot find the theme ready to install.
So i have to start from scratch and i don’t know how to do.
Thanks for helpCustomer Support
it doesn’t help because is missing a button. I see only “Modules” “Elements” i don’t see the button that help me to import new premade themes 🙁
Just to be clear.
You have selected the GeneratePress Theme from Appearance > Themes.
Downloaded and Installed the GP Premium plugin as per the above instructions. Added your License Key and Activated?
If so can you share a Screen Shot of Appearance > GeneratePressphp version installed 7.0.31 (we can use 7.1.21 or 7.2.9)
my server farm doesn’t read error in the log files.
what configuration do you please suggest for having gpp working on my server?
Any chance you can provide us with a temporary admin login so we can take a look?
You can send details via the Account Issue form here:https://generatepress.com/contact/
Please add the URL of this topic to the form so we can track.
hi david! i’ve sent info via form.
Let me know how to do
thxI haven’t seen the form come through yet, sometimes it can take a while, but not usually this long. Can you try resending the form please
I’ve sent it again changing password. tell me if it0s fine for you
Customer Support
Tom provided 2 possible reasons that Site Library doesn’t show:
https://generatepress.com/forums/topic/site-library-not-appear/#post-639880Can you check with your host for #2?
Meaning that contacting your hosting and make sure your server is able to talk to generatepress.com and gpsites.co.
Let us know 🙂
Hi leo,
my server farm this morning told me on phone that there’s not log error. I didn’t know that we have to communicate with generate press and also gpsites.coso I’ll wait the response and i hope that it will work for me.
Thx
GianI left the ticket open until the serverfarm will answer to me.
Thx againSounds good.
Let us know 🙂
Hi leo i have some news 4 u all.
Well my server farm wrote this to me: gpsites.co belongs to a domain IP class that is blocked from firewall because with this IP a lot of hacking attack comes from this range of IP (178.128.151.156).
If i select the theme and close the communication with the IP, this will broke my site and the update?
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