[Support request] where i can find the library theme?

Home Forums Support [Support request] where i can find the library theme?

Home Forums Support where i can find the library theme?

Viewing 15 posts - 16 through 30 (of 30 total)
  • Author
    Posts
  • #695942
    gianfranco

    Guys the library button is not visible.
    What have i to do?
    Thx in advance
    Gian

    #696249
    gianfranco

    Hi Leo, Hi david,
    the button library is still missing.
    What have i to do or to ask to my server farm?
    I need help.
    Thanx
    Gian

    #696263
    David
    Staff
    Customer Support

    Hi there,

    you host needs to allow communication with the gpsites.co website, without them doing so the system will not work.

    #696272
    gianfranco

    Hi david,
    the hosting told me that now the site is open to communicate with the IP of gpsites.co. Can you please tell me what have i to do? the button is still missing. ๐Ÿ™

    #696277
    David
    Staff
    Customer Support

    Can you confirm the PHP version on the server?

    #696285
    gianfranco

    hi david 7.0.31 on plesk

    #696316
    Leo
    Staff
    Customer Support

    For some reason, we never received your login details.

    Can you send it directly to [e-mail removed]?

    Thanks!

    #696416
    gianfranco

    Hi leo,
    i’ve done it.
    I’ve sent the email with the url of the topic in object and new login detail in the text of message with my license key.

    #696421
    Leo
    Staff
    Customer Support

    Received. We will take a closer look and get back to you ๐Ÿ™‚

    #696423
    gianfranco

    ok thx

    #696434
    Tom
    Lead Developer
    Lead Developer

    The only reason the library wouldn’t be showing up is if communication between your server and gpsites.co was still blocked.

    When you visit “Appearance > GeneratePress”, your server will ping gpsites.co asking for the list of available library sites. Once gpsites.co returns the list, the library will appear for you.

    If something gets in the way of that request (a firewall), nothing will happen on your end.

    It might be worth just confirming with your server once more that the request is being allowed.

    Sorry for the inconvenience!

    #696896
    gianfranco

    My serverfarm wrote:
    Mornin’ Gianfranco,

    there’s no firewall’s rule that blocks communication with con gpsites.co.

    we’ve tried with wget to gpsites.co and it works fine:

    root@vps:~# wget https://gpsites.co
    –2018-10-09 10:32:08– https://gpsites.co/
    Risoluzione di gpsites.co (gpsites.co)… 178.128.151.156
    Connessione a gpsites.co (gpsites.co)|178.128.151.156|:443… connesso.
    Richiesta HTTP inviata, in attesa di risposta… 200 OK
    Lunghezza: 0 [text/html]
    Salvataggio in: “index.html”

    index.html [ <=> ] 0 –.-KB/s in 0s

    2018-10-09 10:32:08 (0,00 B/s) – “index.html” salvato [0/0]

    root@vps:~# wget http://gpsites.co
    –2018-10-09 10:32:12– http://gpsites.co/
    Risoluzione di gpsites.co (gpsites.co)… 178.128.151.156
    Connessione a gpsites.co (gpsites.co)|178.128.151.156|:80… connesso.
    Richiesta HTTP inviata, in attesa di risposta… 200 OK
    Lunghezza: 0 [text/html]
    Salvataggio in: “index.html.1”

    index.html.1 [ <=> ] 0 –.-KB/s in 0s

    2018-10-09 10:32:12 (0,00 B/s) – “index.html.1” salvato [0/0]

    root@vps:~#

    #696897
    gianfranco

    Now it’s ok! it works.
    I’m tryng to install a theme.
    Thanks

    #696906
    gianfranco

    it’s all ok!

    #696937
    David
    Staff
    Customer Support

    Awesome. Glad to here you got it resolved!

Viewing 15 posts - 16 through 30 (of 30 total)
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