[Support request] where i can find the library theme?

[gianfranco]

Hi there
from appearence gp premium i cannot find the theme ready to install.
So i have to start from scratch and i don’t know how to do.
Thanks for help

GP Premium 1.7.2

[David]

Hi there,

this will help:

https://docs.generatepress.com/article/installing-gp-premium/

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[gianfranco]

it doesn’t help because is missing a button. I see only “Modules” “Elements” i don’t see the button that help me to import new premade themes 🙁

[David]

Just to be clear.
You have selected the GeneratePress Theme from Appearance > Themes.
Downloaded and Installed the GP Premium plugin as per the above instructions. Added your License Key and Activated?
If so can you share a Screen Shot of Appearance > GeneratePress

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[gianfranco]

php version installed 7.0.31 (we can use 7.1.21 or 7.2.9)
my server farm doesn’t read error in the log files.

[gianfranco]

what configuration do you please suggest for having gpp working on my server?

[David]

Any chance you can provide us with a temporary admin login so we can take a look?
You can send details via the Account Issue form here:

https://generatepress.com/contact/

Please add the URL of this topic to the form so we can track.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[gianfranco]

hi david! i’ve sent info via form.
Let me know how to do
thx

[David]

I haven’t seen the form come through yet, sometimes it can take a while, but not usually this long. Can you try resending the form please

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[gianfranco]

I’ve sent it again changing password. tell me if it0s fine for you

[Leo]

Tom provided 2 possible reasons that Site Library doesn’t show:
https://generatepress.com/forums/topic/site-library-not-appear/#post-639880

Can you check with your host for #2?

Meaning that contacting your hosting and make sure your server is able to talk to generatepress.com and gpsites.co.

Let us know 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[gianfranco]

Hi leo,
my server farm this morning told me on phone that there’s not log error. I didn’t know that we have to communicate with generate press and also gpsites.co

so I’ll wait the response and i hope that it will work for me.
Thx
Gian

[gianfranco]

I left the ticket open until the serverfarm will answer to me.
Thx again

[Leo]

Sounds good.

Let us know 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[gianfranco]

Hi leo i have some news 4 u all.
Well my server farm wrote this to me: gpsites.co belongs to a domain IP class that is blocked from firewall because with this IP a lot of hacking attack comes from this range of IP (178.128.151.156).
If i select the theme and close the communication with the IP, this will broke my site and the update?

[Author]

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