- This topic has 29 replies, 4 voices, and was last updated 3 years, 7 months ago by David.
October 5, 2018 at 12:24 am #693895gianfranco
from appearence gp premium i cannot find the theme ready to install.
So i have to start from scratch and i don’t know how to do.
Thanks for helpGP Premium 1.7.2October 5, 2018 at 3:06 am #694000DavidStaffCustomer Support
this will help:October 5, 2018 at 3:10 am #694004gianfranco
it doesn’t help because is missing a button. I see only “Modules” “Elements” i don’t see the button that help me to import new premade themes 🙁October 5, 2018 at 3:20 am #694011DavidStaffCustomer Support
Just to be clear.
You have selected the GeneratePress Theme from Appearance > Themes.
Downloaded and Installed the GP Premium plugin as per the above instructions. Added your License Key and Activated?
If so can you share a Screen Shot of Appearance > GeneratePressOctober 5, 2018 at 3:27 am #694014gianfranco
php version installed 7.0.31 (we can use 7.1.21 or 7.2.9)
my server farm doesn’t read error in the log files.
October 5, 2018 at 3:28 am #694016gianfranco
what configuration do you please suggest for having gpp working on my server?October 5, 2018 at 3:42 am #694027DavidStaffCustomer Support
Any chance you can provide us with a temporary admin login so we can take a look?
You can send details via the Account Issue form here:
Please add the URL of this topic to the form so we can track.October 5, 2018 at 4:15 am #694041gianfranco
hi david! i’ve sent info via form.
Let me know how to do
thxOctober 5, 2018 at 5:27 am #694082DavidStaffCustomer SupportOctober 5, 2018 at 6:36 am #694124gianfranco
I’ve sent it again changing password. tell me if it0s fine for youOctober 5, 2018 at 9:52 am #694361LeoStaffCustomer Support
Tom provided 2 possible reasons that Site Library doesn’t show:
Can you check with your host for #2?
Meaning that contacting your hosting and make sure your server is able to talk to generatepress.com and gpsites.co.
Let us know 🙂October 5, 2018 at 11:24 am #694413gianfranco
my server farm this morning told me on phone that there’s not log error. I didn’t know that we have to communicate with generate press and also gpsites.co
so I’ll wait the response and i hope that it will work for me.
GianOctober 5, 2018 at 11:25 am #694414gianfranco
I left the ticket open until the serverfarm will answer to me.
Thx againOctober 5, 2018 at 11:31 am #694415LeoStaffCustomer SupportOctober 8, 2018 at 3:23 am #695936gianfranco
Hi leo i have some news 4 u all.
Well my server farm wrote this to me: gpsites.co belongs to a domain IP class that is blocked from firewall because with this IP a lot of hacking attack comes from this range of IP (184.108.40.206).
If i select the theme and close the communication with the IP, this will broke my site and the update?
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