[Support request] Site library not appear

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Home Forums Support Site library not appear

Viewing 15 posts - 1 through 15 (of 33 total)
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  • #639625
    shai shmuel

    Hi all,

    I wanted to try the new site library.
    As I understood that is better to build a new site when using the site library, so I made a new website(with the same server that I already using), then I installed Generate Press theme, uploaded the GP premium 1.6.2.
    And the site library not appeared, I tried to add the license key that I own and I get the following Error:
    “cURL error 7: couldn\’t connect to host”

    So my first question is why do I get this message?
    And my second question is why I don’t have the option to use the site library?

    #639880
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    There’s a couple reasons why the Site Library wouldn’t show:

    1. You’re using an old version (< 5.4) of PHP.

    2. Your server isn’t able to communicate with the server where the sites are served from.

    Since your server is allowing you to connect with generatepress.com to activate your license key, I would assume #2 is the issue.

    I would contact your hosting and make sure your server is able to talk to generatepress.com and gpsites.co.

    #640721
    shai shmuel

    I had contact with my host and they solved the problem, I submitted my license key.

    But still, I can’t see the option to choose the Site Library.

    #640989
    Tom
    Lead Developer
    Lead Developer

    And they confirmed your server can communicate with gpsites.co? It may take a couple hours for the cache to clear in order for your site to fetch the Site Library.

    #641453
    shai shmuel

    I didn’t ask if they can communicate with gpsites.co, but I think they do.

    I used Sub-Domain to make sure that everything is the same as in my other website, and still, I don’t have the option to use Site Library.

    #641756
    Tom
    Lead Developer
    Lead Developer

    Did you confirm that your server is using the latest PHP version?

    #641938
    shai shmuel

    yes, He is using 5.6 Php version-, and it should be fine.

    #642071
    Tom
    Lead Developer
    Lead Developer

    Can you confirm that your server can communicate with gpsites.co then? That’s the only reason why the Library wouldn’t be showing up.

    Let me know 🙂

    #642123
    SÅ‚awomir

    Hello
    I have a similar problem – it displays the page library for me, but I can not download themes :/

    #642125
    SÅ‚awomir

    Theme Options
    No theme options found, please contact the site author.

    #642136
    SÅ‚awomir

    php 5.5

    #642211
    SÅ‚awomir

    my problem has already been solved – the server has blocked traffic – everything is working 😉 🙂

    #642224
    shai shmuel

    Hi Tom,

    Happy to update that the problem was solved, the server support allowed the communicate with gpsites.co

    #642337
    Tom
    Lead Developer
    Lead Developer

    Awesome, glad you got this sorted! 🙂

    #881963
    Domenico

    Hello,

    I have the same problem: Site Library doesn’t show.

    The license key is activated. I contacted my hosting telling them I need the communication to gpsites.com.

    They asked me how it should communicate, with xmlrpc?

    I don’t know what answer to them.

    I have PHP 7.2

Viewing 15 posts - 1 through 15 (of 33 total)
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