[Support request] Site library not appear

[shai shmuel]

Hi all,

I wanted to try the new site library.
As I understood that is better to build a new site when using the site library, so I made a new website(with the same server that I already using), then I installed Generate Press theme, uploaded the GP premium 1.6.2.
And the site library not appeared, I tried to add the license key that I own and I get the following Error:
“cURL error 7: couldn\’t connect to host”

So my first question is why do I get this message?
And my second question is why I don’t have the option to use the site library?

[Tom]

Hi there,

There’s a couple reasons why the Site Library wouldn’t show:

1. You’re using an old version (< 5.4) of PHP.

2. Your server isn’t able to communicate with the server where the sites are served from.

Since your server is allowing you to connect with generatepress.com to activate your license key, I would assume #2 is the issue.

I would contact your hosting and make sure your server is able to talk to generatepress.com and gpsites.co.

[shai shmuel]

I had contact with my host and they solved the problem, I submitted my license key.

But still, I can’t see the option to choose the Site Library.

[Tom]

And they confirmed your server can communicate with gpsites.co? It may take a couple hours for the cache to clear in order for your site to fetch the Site Library.

[shai shmuel]

I didn’t ask if they can communicate with gpsites.co, but I think they do.

I used Sub-Domain to make sure that everything is the same as in my other website, and still, I don’t have the option to use Site Library.

[Tom]

Did you confirm that your server is using the latest PHP version?

[shai shmuel]

yes, He is using 5.6 Php version-, and it should be fine.

[Tom]

Can you confirm that your server can communicate with gpsites.co then? That’s the only reason why the Library wouldn’t be showing up.

Let me know 🙂

[Sławomir]

Hello
I have a similar problem – it displays the page library for me, but I can not download themes :/

[Sławomir]

Theme Options
No theme options found, please contact the site author.

[Sławomir]

php 5.5

[Sławomir]

my problem has already been solved – the server has blocked traffic – everything is working 😉 🙂

[shai shmuel]

Hi Tom,

Happy to update that the problem was solved, the server support allowed the communicate with gpsites.co

[Tom]

Awesome, glad you got this sorted! 🙂

[Domenico]

Hello,

I have the same problem: Site Library doesn’t show.

The license key is activated. I contacted my hosting telling them I need the communication to gpsites.com.

They asked me how it should communicate, with xmlrpc?

I don’t know what answer to them.

I have PHP 7.2

[Author]

Posts