[Support request] Site library not appear

[David]

Hi there,

are you using GP Premium 1.8? If so can you check that you have the Site Library module activated in Dashboard > Appearance > GeneratePress

[Domenico]

Hi David,

Thank you for your answer.

I have GP premium 1.8.1 and yes, site library is active in the dashboard.

The license seems correctly activated.

[Tom]

Hi there,

Are there any errors in your error_log file on your server?

[Domenico]

Hi Tom,
Thank you for your reply.

No error log. I have this problem on a new website intallation, no plugins installed (except GP premium).

If it could be useful, when Element is activated, the relative tab appears.

[Holley]

I am also having this problem. PHP 7.3, latest version of GP Premium, theme, and WP. No errors in error_log, no errors showing when WP debug is set to “true”. Tried deactivating all other plugins. Same as above, the Elements tab will appear and disappear when activating/deactivating that module but the Site Library tab never shows up. GoDaddy Deluxe Linux Hosting.

Screenshot: http://www.treebranchmedia.com/stuff/missing-site-library.jpg

[Tom]

Can you try clearing your browser cache? I can’t reproduce this on any of my test/production installs. Very strange indeed.

Domenico – does your “Appearance > GeneratePress” look the same as the above screenshot?

[darren]

Tom,
I have two sites at different hosts using GP 2.2.2 and Premium 1.8.1, both are missing the site library ‘tab’ even though the module is active. One is a fresh install with no other active plugins. There are no error messages with WP debug.

[Domenico]

Hi Tom,

I’ve cleared the browser cache and now Site Library appears.

I’m embarassed… I tried a lot of things (including to purge the site chache) and I forgot the easyest one.

(“Appearance > GeneratePress” looked the same as the screenshot before the problem was solved).

Thank you Tom

[Tom]

Glad that resolved it. Interested in hearing whether it resolves it for the others as well 🙂

Thanks!

[Holley]

Clearing cache was one of the first things I tried 🙁 I just tried it in another browser as well. Nothing. Is there a specific URL I could try going to? For example the direct link to GP settings is: /wp-admin/themes.php?page=generate-options — is there a direct URL I could try for the site library?

[Tom]

Any chance you can send me temporary admin login details so I can take a closer look?: https://generatepress.com/contact

[Holley]

Login credentials sent, thanks for being willing to take a look!

[Miklós]

Hello!

I have the same problem. My Php is the 7.4 version and the Gp version is 1.12.2. I have the premium licence, and I’ve cleared the browser’s cache, but the Site Library doesn’t work. Do you have any idea what is the problem?

Thank you

[David]

Hi there,

can you confirm that the Site Library Module is enabled in Appearance > GeneratePress ?

[Miklós]

Hello!

Yes, it is. When I click the site library button it’s just continuously loading.

[Author]

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