- This topic has 5 replies, 2 voices, and was last updated 3 years, 2 months ago by Tom.
July 18, 2018 at 4:46 pm #627044Pb
I received below message trying to activate our website to GP-Premium. Plugin installation was successful but when i tried to activate with the licence key, I received the below message. I am also not able to log on to our admin page now. I receive the same error message.
Fatal error: Class ‘Elementor\TemplateLibrary\Source_Base’ not found in D:\wordpress\wp-content\plugins\gp-premium\sites\classes\class-elementor-batch-processing.php on line 38
Could you please help?
Thank youJuly 18, 2018 at 7:43 pm #627107TomLead DeveloperLead DeveloperJuly 18, 2018 at 11:18 pm #627185Pb
Thank you for your reply.
I have been using the free version for Elementor for my website which i installed in August 2017. I cannot see the actual version number now because I am unable to log on to my website dashboard.
Please let me know if you require additional information.
ThanksJuly 19, 2018 at 8:52 am #627602TomLead DeveloperLead Developer
You’re likely using a very old version of Elementor.
Here’s what you need to do:
1. Access your server via FTP or your File Manager in your hosting control panel.
2. Navigation to
wp-content/pluginsand delete the
3. Log in to your Dashboard, and update Elementor to the latest version.
4. Re-install GP Premium.
Your hosting support should be able to help you with #1 and #2 if you’re not sure where to go.
Let me know. Sorry for the inconvenience!July 23, 2018 at 5:44 pm #631104Pb
Appreciate your help!
I am able to access the admin portal now with your suggestion and web functionality are restored. I will proceed with the upgrade of Elementor and then the theme. Will let you know if any further issues.
Thank you!July 23, 2018 at 7:27 pm #631146TomLead DeveloperLead Developer
Sounds good 🙂
I added a check in GPP 1.7 (currently a release candidate: https://generatepress.com/gp-premium-1-7/) to prevent this error from ever happening again.
- You must be logged in to reply to this topic.