Archived topic
Upgrade to GP-Premium failed with Fatal Error
5 replies · Started by Pb on July 18, 2018
Hi Team,
I received below message trying to activate our website to GP-Premium. Plugin installation was successful but when i tried to activate with the licence key, I received the below message. I am also not able to log on to our admin page now. I receive the same error message.
Fatal error: Class 'Elementor\TemplateLibrary\Source_Base' not found in D:\wordpress\wp-content\plugins\gp-premium\sites\classes\class-elementor-batch-processing.php on line 38
Could you please help?
Thank you
Hi there,
That's strange. Is Elementor installed? If so, which version?
Hi Tom,
Thank you for your reply.
I have been using the free version for Elementor for my website which i installed in August 2017. I cannot see the actual version number now because I am unable to log on to my website dashboard.
Please let me know if you require additional information.
Thanks
You're likely using a very old version of Elementor.
Here's what you need to do:
1. Access your server via FTP or your File Manager in your hosting control panel.
2. Navigation to wp-content/plugins and delete the gp-premium folder.
3. Log in to your Dashboard, and update Elementor to the latest version.
4. Re-install GP Premium.
Your hosting support should be able to help you with #1 and #2 if you're not sure where to go.
Let me know. Sorry for the inconvenience!
Appreciate your help!
I am able to access the admin portal now with your suggestion and web functionality are restored. I will proceed with the upgrade of Elementor and then the theme. Will let you know if any further issues.
Thank you!
Sounds good :)
I added a check in GPP 1.7 (currently a release candidate: https://generatepress.com/gp-premium-1-7/) to prevent this error from ever happening again.
