[Support request] Problem with Convert pro and GP Premium

[Leo]

Can you disable all plugins except GP Premium and Convert Pro and let me have another look? >>>I already did this.

But I haven’t had a chance to see it yet. Just checked your site and there are lots of other plugins activated.

[Esteban]

I do not know why, but now is working well.

I will let you know

[Leo]

Glad to hear.

[Esteban]

Hello Leo,

How are you doing?

I am still having the same problem with “Copyright”. Here is a video i recorded: https://www.loom.com/share/8259bc29c23146b2bcbe86cc94a5036e

Also i copy and paste the old message: “Hi Leo, please see the first message on this Topic:

Hello,

I contacted Convert Pro plugin because i had this problem: loom.com/share/589a1f66835946368ba686a1dc053307

They realize that GP Premium is making the error.

This is the answer they gave me:

“I checked your site and it seems GP Premium plugin is conflicting with Convert Pro.

As soon as I deactivated this plugin, call-to-action started working perfectly fine.

Here is the video for reference: https://share.getcloudapp.com/qGuKN9Al

Could you please once contact plugin author, they will be to guide you in an appropriate way?

I hope this helps, let me know how that goes.”+

.—-

I already did all the things that you told me to do.

Appreciate if you can help me ASAP.

Thanks.

[Leo]

I thought you mentioned that it’s working before?
https://generatepress.com/forums/topic/problem-with-convert-pro-and-gp-premium/page/2/#post-1337789

Can you try disabling all plugins except GP Premium and Convert Pro again?

That seems to be the solution last time.
https://generatepress.com/forums/topic/problem-with-convert-pro-and-gp-premium/page/2/#post-1335784

[Leo]

I just checked and not seeing the issue right now as well:
https://www.screencast.com/t/GKxuBtHm

[Esteban]

Leo,

It´ss working because i disable the Copyright Element.

I told that was working, (I do not why) But now is not working again.

Also, as you can see i can not deactivate all that things because the website is in the official website of the client.

Maybe you can try to enter and take a look?

[Leo]

Hmm looks like the copyright add-on is activated right now no?

This is the copyright message I’m seeing which is not the default message without the copyright add-on:
Camino Contracorriente © 2020 - Diseño Esteban Urrutia

Also, as you can see i can not deactivate all that things because the website is in the official website of the client.

That case you would need to set up a staging site and duplicate the issue over so we can do some debugging test.

The copyright module is really simple – it allows you to change the copyright message so I just can’t see how it would cause an issue like this.

[Esteban]

Hi Leo,

That is built with Elementor.

[Leo]

Doesnt’ look like it from the code:
https://www.screencast.com/t/iOtdfWMzq

That looks like it’s coming from GP.

If you really need to get to the bottom of this, you’d need to start a staging site and duplicate the issue over so we can go through some debugging steps.

[Esteban]

Sorry about that. It´s coming from GP.

As you can see now is deactivated, and appear the Copyright “change” to the old one.

Yes this need to be fixed. I do not want to duplicate all that its going to take me work. I was wondering if you can help me to make this work

[Leo]

But the issue isn’t there when I tested before with the copyright add-on activated?
https://www.screencast.com/t/GKxuBtHm

I do not want to duplicate all that its going to take me work. I was wondering if you can help me to make this work.

Unfortunately it’s not possible for me to help without a staging site to disable all plugins.

[Esteban]

I can´t activate the Copyright because is making the problem and we need the website working.

I can disable the plugins(i already did this couple time), but i can´t leave the website a couple of hours with the plugins deactivate.

So, it would be great if i give you my credential and you take a look for yourself.

If not we have to have a meeting, so both are online.

What do you think?

[Leo]

When this video was captured which doesn’t show the issue:
https://www.screencast.com/t/GKxuBtHm

The copyright add-on was activated already as I saw this as the copyright message:
Camino Contracorriente © 2020 - Diseño Esteban Urrutia.

I can disable the plugins(i already did this couple time), but i can´t leave the website a couple of hours with the plugins deactivate.

So, it would be great if i give you my credential and you take a look for yourself.

As I mentioned before, you would need to create a staging site and duplicate the problem so we can go through some debugging steps – simply giving me the credential doesn’t help.

[Esteban]

The problem is still there. Maybe you did not erase the cookies, but the copyright is making me a problem.

I cannot make a copy of the entire sites, its a crazy thing and will take me a lot of time.

Can you take a look?

Verify the issue.

Here are my credentials:

[credential deleted]

[Author]

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