[Support request] Problem with Convert pro and GP Premium

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Viewing 15 posts - 16 through 30 (of 38 total)
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  • #1335784
    Leo
    Staff
    Customer Support

    Can you disable all plugins except GP Premium and Convert Pro and let me have another look? >>>I already did this.

    But I haven’t had a chance to see it yet. Just checked your site and there are lots of other plugins activated.

    #1337789
    Esteban

    I do not know why, but now is working well.

    I will let you know

    #1337859
    Leo
    Staff
    Customer Support
    #1359270
    Esteban

    Hello Leo,

    How are you doing?

    I am still having the same problem with “Copyright”. Here is a video i recorded: https://www.loom.com/share/8259bc29c23146b2bcbe86cc94a5036e

    Also i copy and paste the old message: “Hi Leo, please see the first message on this Topic:

    Hello,

    I contacted Convert Pro plugin because i had this problem: loom.com/share/589a1f66835946368ba686a1dc053307

    They realize that GP Premium is making the error.

    This is the answer they gave me:

    “I checked your site and it seems GP Premium plugin is conflicting with Convert Pro.

    As soon as I deactivated this plugin, call-to-action started working perfectly fine.

    Here is the video for reference: https://share.getcloudapp.com/qGuKN9Al

    Could you please once contact plugin author, they will be to guide you in an appropriate way?

    I hope this helps, let me know how that goes.”+

    .—-

    I already did all the things that you told me to do.

    Appreciate if you can help me ASAP.

    Thanks.

    #1359310
    Leo
    Staff
    Customer Support

    I thought you mentioned that it’s working before?
    https://generatepress.com/forums/topic/problem-with-convert-pro-and-gp-premium/page/2/#post-1337789

    Can you try disabling all plugins except GP Premium and Convert Pro again?

    That seems to be the solution last time.
    https://generatepress.com/forums/topic/problem-with-convert-pro-and-gp-premium/page/2/#post-1335784

    #1359312
    Leo
    Staff
    Customer Support

    I just checked and not seeing the issue right now as well:
    https://www.screencast.com/t/GKxuBtHm

    #1359410
    Esteban

    Leo,

    It´ss working because i disable the Copyright Element.

    I told that was working, (I do not why) But now is not working again.

    Also, as you can see i can not deactivate all that things because the website is in the official website of the client.

    Maybe you can try to enter and take a look?

    #1359453
    Leo
    Staff
    Customer Support

    Hmm looks like the copyright add-on is activated right now no?

    This is the copyright message I’m seeing which is not the default message without the copyright add-on:
    Camino Contracorriente © 2020 - Diseño Esteban Urrutia

    Also, as you can see i can not deactivate all that things because the website is in the official website of the client.

    That case you would need to set up a staging site and duplicate the issue over so we can do some debugging test.

    The copyright module is really simple – it allows you to change the copyright message so I just can’t see how it would cause an issue like this.

    #1359471
    Esteban

    Hi Leo,

    That is built with Elementor.

    #1359527
    Leo
    Staff
    Customer Support

    Doesnt’ look like it from the code:
    https://www.screencast.com/t/iOtdfWMzq

    That looks like it’s coming from GP.

    If you really need to get to the bottom of this, you’d need to start a staging site and duplicate the issue over so we can go through some debugging steps.

    #1359590
    Esteban

    Sorry about that. It´s coming from GP.

    As you can see now is deactivated, and appear the Copyright “change” to the old one.

    Yes this need to be fixed. I do not want to duplicate all that its going to take me work. I was wondering if you can help me to make this work

    #1359694
    Leo
    Staff
    Customer Support

    But the issue isn’t there when I tested before with the copyright add-on activated?
    https://www.screencast.com/t/GKxuBtHm

    I do not want to duplicate all that its going to take me work. I was wondering if you can help me to make this work.

    Unfortunately it’s not possible for me to help without a staging site to disable all plugins.

    #1360264
    Esteban

    I can´t activate the Copyright because is making the problem and we need the website working.

    I can disable the plugins(i already did this couple time), but i can´t leave the website a couple of hours with the plugins deactivate.

    So, it would be great if i give you my credential and you take a look for yourself.

    If not we have to have a meeting, so both are online.

    What do you think?

    #1360281
    Leo
    Staff
    Customer Support

    When this video was captured which doesn’t show the issue:

    The copyright add-on was activated already as I saw this as the copyright message:
    Camino Contracorriente © 2020 - Diseño Esteban Urrutia.

    I can disable the plugins(i already did this couple time), but i can´t leave the website a couple of hours with the plugins deactivate.

    So, it would be great if i give you my credential and you take a look for yourself.

    As I mentioned before, you would need to create a staging site and duplicate the problem so we can go through some debugging steps – simply giving me the credential doesn’t help.

    #1360322
    Esteban

    The problem is still there. Maybe you did not erase the cookies, but the copyright is making me a problem.

    I cannot make a copy of the entire sites, its a crazy thing and will take me a lot of time.

    Can you take a look?

    Verify the issue.

    Here are my credentials:

    [credential deleted]

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