[Support request] Problem with Convert pro and GP Premium

Home Forums Support Problem with Convert pro and GP Premium

Viewing 15 posts - 1 through 15 (of 38 total)
  • Author
    Posts
  • #1332521
    Esteban

    Hello,

    I contacted Convert Pro plugin because i had this problem: loom.com/share/589a1f66835946368ba686a1dc053307

    They realize that GP Premium is making the error.

    This is the answer they gave me:

    “I checked your site and it seems GP Premium plugin is conflicting with Convert Pro.

    As soon as I deactivated this plugin, call-to-action started working perfectly fine.

    Here is the video for reference: https://share.getcloudapp.com/qGuKN9Al

    Could you please once contact plugin author, they will be to guide you in an appropriate way?

    I hope this helps, let me know how that goes.”

    #1332625
    David
    Staff
    Customer Support

    Hi there,

    can you try deactivating all of the GP Premium modules in Appearance > GeneratePress. If that resolves the issue, please enable one at a time to see which one is conflicting.

    Please make sure to disable any caches and clear caches between each test.

    Let me know

    #1333363
    Esteban

    I did that, but still happend. Not in the home page, now is visible when you click on the CTA in blog for example:

    https://caminocontracorriente.estebanurrutia.com/blog/

    Also, i check that now the Layout i created in “Elements” is not working. This is to hide the main navigation bar, but as you can see on homepage is still there.

    Can you help me to solve this?

    #1333453
    Leo
    Staff
    Customer Support

    The menu/header is coming from Elementor so GP’s layout element won’t work.

    #1334782
    Esteban

    Okay.

    What about the other problem?

    Here is another video: https://www.loom.com/share/fee44c2405464faeaba35c0e0b46bd6e

    #1334948
    Leo
    Staff
    Customer Support

    I really don’t see how GP premium can be the cause here.

    The HTML is all coming from the plugin itself.

    Have you actually tried disabling GP Premium to test?

    #1335674
    Esteban

    Hi Leo, please see the first message on this Topic:

    Hello,

    I contacted Convert Pro plugin because i had this problem: loom.com/share/589a1f66835946368ba686a1dc053307

    They realize that GP Premium is making the error.

    This is the answer they gave me:

    “I checked your site and it seems GP Premium plugin is conflicting with Convert Pro.

    As soon as I deactivated this plugin, call-to-action started working perfectly fine.

    Here is the video for reference: https://share.getcloudapp.com/qGuKN9Al

    Could you please once contact plugin author, they will be to guide you in an appropriate way?

    I hope this helps, let me know how that goes.”

    #1335704
    Leo
    Staff
    Customer Support
    #1335721
    Esteban

    The problem is with the module “Copyright”

    #1335723
    Leo
    Staff
    Customer Support

    I really don’t see how that’s possible.

    Can you disable all plugins except GP Premium and Convert Pro and let me have another look?

    Just keep copyright add-on activated only.

    #1335767
    Esteban

    Yes, is still happening.

    Copyright is making the problem.

    #1335769
    Leo
    Staff
    Customer Support

    Is copyright still activated?

    I no longer see the issue.

    #1335773
    Esteban

    I deactivate it because it is making the problem

    #1335775
    Leo
    Staff
    Customer Support

    I really don’t see how Copyright could be adding a random link to the plugin content – it’s an add-on simply allows you to modify the copyright section.

    Have you modified the theme files in anyways or have added any custom functions?

    Can you disable all plugins except GP Premium and Convert Pro and let me have another look?

    #1335778
    Esteban

    Can you disable all plugins except GP Premium and Convert Pro and let me have another look? >>>I already did this.

    I didnt modify anything of the theme

Viewing 15 posts - 1 through 15 (of 38 total)
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