- This topic has 37 replies, 3 voices, and was last updated 7 months, 2 weeks ago by
Leo.
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June 18, 2020 at 4:48 am #1332521
Esteban
Hello,
I contacted Convert Pro plugin because i had this problem: loom.com/share/589a1f66835946368ba686a1dc053307
They realize that GP Premium is making the error.
This is the answer they gave me:
“I checked your site and it seems GP Premium plugin is conflicting with Convert Pro.
As soon as I deactivated this plugin, call-to-action started working perfectly fine.
Here is the video for reference: https://share.getcloudapp.com/qGuKN9Al
Could you please once contact plugin author, they will be to guide you in an appropriate way?
I hope this helps, let me know how that goes.”
June 18, 2020 at 6:46 am #1332625David
StaffCustomer SupportHi there,
can you try deactivating all of the GP Premium modules in Appearance > GeneratePress. If that resolves the issue, please enable one at a time to see which one is conflicting.
Please make sure to disable any caches and clear caches between each test.
Let me know
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 18, 2020 at 3:24 pm #1333363Esteban
I did that, but still happend. Not in the home page, now is visible when you click on the CTA in blog for example:
https://caminocontracorriente.estebanurrutia.com/blog/
Also, i check that now the Layout i created in “Elements” is not working. This is to hide the main navigation bar, but as you can see on homepage is still there.
Can you help me to solve this?
June 18, 2020 at 7:29 pm #1333453Leo
StaffCustomer SupportThe menu/header is coming from Elementor so GP’s layout element won’t work.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 19, 2020 at 3:44 pm #1334782Esteban
Okay.
What about the other problem?
Here is another video: https://www.loom.com/share/fee44c2405464faeaba35c0e0b46bd6e
June 19, 2020 at 10:15 pm #1334948Leo
StaffCustomer SupportI really don’t see how GP premium can be the cause here.
The HTML is all coming from the plugin itself.
Have you actually tried disabling GP Premium to test?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 20, 2020 at 12:45 pm #1335674Esteban
Hi Leo, please see the first message on this Topic:
Hello,
I contacted Convert Pro plugin because i had this problem: loom.com/share/589a1f66835946368ba686a1dc053307
They realize that GP Premium is making the error.
This is the answer they gave me:
“I checked your site and it seems GP Premium plugin is conflicting with Convert Pro.
As soon as I deactivated this plugin, call-to-action started working perfectly fine.
Here is the video for reference: https://share.getcloudapp.com/qGuKN9Al
Could you please once contact plugin author, they will be to guide you in an appropriate way?
I hope this helps, let me know how that goes.”
June 20, 2020 at 1:19 pm #1335704Leo
StaffCustomer SupportCan you isolate which module is causing this issue?
https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modulesDocumentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 20, 2020 at 1:46 pm #1335721Esteban
The problem is with the module “Copyright”
June 20, 2020 at 1:49 pm #1335723Leo
StaffCustomer SupportI really don’t see how that’s possible.
Can you disable all plugins except GP Premium and Convert Pro and let me have another look?
Just keep copyright add-on activated only.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 20, 2020 at 3:28 pm #1335767Esteban
Yes, is still happening.
Copyright is making the problem.
June 20, 2020 at 3:37 pm #1335769Leo
StaffCustomer SupportIs copyright still activated?
I no longer see the issue.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 20, 2020 at 3:41 pm #1335773Esteban
I deactivate it because it is making the problem
June 20, 2020 at 3:48 pm #1335775Leo
StaffCustomer SupportI really don’t see how Copyright could be adding a random link to the plugin content – it’s an add-on simply allows you to modify the copyright section.
Have you modified the theme files in anyways or have added any custom functions?
Can you disable all plugins except GP Premium and Convert Pro and let me have another look?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/June 20, 2020 at 3:49 pm #1335778Esteban
Can you disable all plugins except GP Premium and Convert Pro and let me have another look? >>>I already did this.
I didnt modify anything of the theme
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