[Support request] Problem with Convert pro and GP Premium

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Viewing 8 posts - 31 through 38 (of 38 total)
  • Author
    Posts
  • #1360339
    Esteban

    I already deactivate all the plugins.

    The only one activated are: GP Premium, Elementor and Convert Pro.

    #1360416
    Leo
    Staff
    Customer Support

    I cannot make a copy of the entire sites, its a crazy thing and will take me a lot of time.

    Have you considered starting a staging site and use a plugin like this?
    https://en-ca.wordpress.org/plugins/duplicator/

    It shouldn’t take long at all.

    #1361129
    Esteban

    Hello Leo,

    I already deactivate all the plugins.

    The only one activated are: GP Premium, Elementor and Convert Pro.

    Please check it: caminocontracorriente.com

    Let me know when you check it so i can activate the plugins again.

    #1361198
    Leo
    Staff
    Customer Support

    Can you disable Elementor as well?

    I’m also seeing <a> tag here with a link attached to it:
    https://www.screencast.com/t/iy6QibOR1OWE

    #1361247
    Esteban

    The button works with Elementor, if i disable it we will not be able to see the pop up.

    I see that link too. But there is no link there. Nobody put that link, and its making problem with the copyright element.

    What do you want me to do?

    #1361363
    Leo
    Staff
    Customer Support

    I really don’t see how copyright can add a random link to the plugin content at all.

    Can you try starting a new staging site, install GP theme, GP Premium and Convert Pro and simply add a popup in there (without Elementor) to test?

    Don’t need to add anything else at all.

    #1362200
    Esteban

    No, I´m tired of this never ending support emails.

    Thanks for everything but your are not helping me.

    I am going to right directly to support mail

    #1362262
    Leo
    Staff
    Customer Support

    I’m really trying to help – however, without the right condition being set up (a staging site) for some debugging and testing, it’s nearly impossible for us to determine the issue – especially the issue seems to only happen “sometimes”.

    Writing us an e-mail won’t really help either as we will still need to ask for a staging site environment to test.

    If you can start a staging site with GP theme and GP premium plugin and Convert Pro installed with a simple popup, then we will try our best to determine the issue.

    Thanks for your understanding.

Viewing 8 posts - 31 through 38 (of 38 total)
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