[Support request] Elements “Display rules” do not load/show properly

[PinyaLabs]

Hello there !

I’ve been trying a lot of things, and finally, need some help to track down what’s going on.

Firstly, I’ve done all this and more:
• Clear your browser cache.
• Clear and deactivate any caching plugins (keep them deactivated if you need to post your topic).
• Use IE, Opera, Firefox
• If you have server caching in place, disable it.
• Deactivate your other plugins one by one to check for conflicts.
• Make sure you’re using the latest version of the theme: 3.1.3
• Make sure you’re using the latest version of GP Premium: 2.1.2

The issue is that when saving some Rules in a layout from the Elements tab, when coming back they all display “All pages”.
I’ve seen that, if you rapidly go into the “Display Rules” you can see that the saved Rules are here, but some of them rapidly change to “All pages”. What could cause that ?

An example in gif:
https://gfycat.com/neighboringleanbordercollie

I’ve seen that some other people had equivalent problem:
https://generatepress.com/forums/topic/element-hook-display-rules-does-not-handle-large-amounts-of-specified-pages/
https://generatepress.com/forums/topic/doesnt-save-hook-settings/
https://generatepress.com/forums/topic/layout-settings-dont-saved/

[Ying]

Hi there,

Does this only happen on this specific layout element or it happens to other elements as well?

Can you try disabling this one and creating a new one? Let me know if this happens again.

[PinyaLabs]

Does this only happen on this specific layout element or it happens to other elements as well?
Happens to all other elements as well

Can you try disabling this one and creating a new one?
Already done as suggested in other topics. Doesn’t work.

Thank you for answering !

[Fernando]

Hello there,

Can you provide temporary admin credentials to your site?

Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[Author]

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