[Resolved] Doesn’t save Hook settings

Home Forums Support [Resolved] Doesn’t save Hook settings

Home Forums Support Doesn’t save Hook settings

Viewing 15 posts - 1 through 15 (of 20 total)
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  • #2167529
    detanatar

    I set up hook display exceptions, save, go to the display rules, exceptions are not saved

    #2167539
    detanatar

    #2167580
    Ying
    Staff
    Customer Support

    Hi there,

    What’s the location you are trying to exclude?

    #2167717
    detanatar

    This works anywhere that has 2 dropdowns.
    Specifically, I exclude the category of the page by the name of the category.

    #2167809
    David
    Staff
    Customer Support

    Hi there,

    if you Right Click > Inspect the Element page to open the developers tools.
    Are there any errors on the Console Tab? And do any errors appear after you make a selection or save the changes ?

    #2167907
    detanatar

    JQMIGRATE: Migrate is installed, version 3.3.2
    content.js:1 [Violation] Added synchronous DOM mutation listener to a ‘DOMSubtreeModified’ event. Consider using MutationObserver to make the page more responsive.
    (anonymous) @ content.js:1
    35[Violation] Added non-passive event listener to a scroll-blocking <some> event. Consider marking event handler as ‘passive’ to make the page more responsive. See <URL>
    jquery.min.js:2 [Violation] ‘setTimeout’ handler took 52ms
    jquery.min.js:2 [Violation] ‘load’ handler took 159ms
    content.js:1 [Violation] ‘setTimeout’ handler took 83ms

    #2168125
    detanatar

    in the message above – access to the site

    #2168133
    David
    Staff
    Customer Support

    Thanks for the login – i did access the site, but could not see any obvious issues.
    I have asked Tom to take a look.

    In the meantime could you check for plugin conflicts by temporarily disabling other plugins aside from GP Premium ?

    #2168153
    detanatar

    Deactivated all plugins except GP-Premium problem still exists

    #2168184
    David
    Staff
    Customer Support

    Odd one … i asked Tom to take a look. If you don’t mind waiting ?

    #2168235
    detanatar

    ok

    #2168449
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Is it ok if I log in and try saving a couple of things?

    Just to confirm, does this happen with all items in the dropdown, or only some?

    #2168552
    detanatar

    Save a couple of things
    Of course, you can do as you see fit, only return everything back at the end of the work.

    #2169026
    detanatar

    Did you manage to find the error?

    #2169216
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    I was able to see the issue in the Element you linked to, but there wasn’t any indication of what the actual problem was.

    I created a new Element named “Test” (I left it in there for you to see) and tried saving a handful of page combinations without any issues.

    Are you finding that the issue is random, or is it specific pages that are failing to save? If so, can you tell me which ones to test?

Viewing 15 posts - 1 through 15 (of 20 total)
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