[Support request] Conflict with Elementor

[Saskia]

Hi, The elementor builder doesn’t work correct when used in Woocommerce Products.
If I deactivate GP it works fine…. so hope you can help me out

I have the lateste versions of everything 🙂

See screen rec

Kind regards Saskia

[David]

Hi there,

odd – i can’t replicate that issue locally.
Do you have the GP Woocommerce module enabled ? If so, what happens if that is disabled ?

[Saskia]

Hi David,
Thanks for the quick reply
Yes that is the solution, i deactivated it and problem solved…but very ugly purple colors of the basic Woocommerce settings…
Any idea how to fix this?
thanks kind regards Saskia

[David]

Thats an odd one – as GPP and its Woocommerce Module doesn’t change the Woo templates. None of what we do ever changes core or plugin templates – so there should be no reason for the conflict.

Do you have any cache plugins enabled ? If so can you disable them to see if they are causing a problem?

[Saskia]

Hi David,
I will try it and let you know
kind regards Saskia

[Saskia]

Hi David,
It works fine after disabeling the cache plugins WP Rocket and Asset Cleanup Pro
kind regards Saskia

[David]

Glad to hear you found the issue!

[Saskia]

A no sorry, that was a wrong copy paste of me.
I disabled the cache plugins and that wasn’t the problem
So the caching is not the problem, i dasabled it and that didnt change it
Sorry for the mixup
Any ideas?
kind regards

[Leo]

Just to make sure, the issue exists with GP Premium, Elementor and WooCommerce as the only activated plugins?

If so can you create a staging site for us to test?

[Saskia]

Hi Leo,
no I have more plugins, but this conflict is:
only with GP Premium activated
The Elementor Pagebuilder doesn’t launch in Woocommerce Product
I can make a staging site, but it will take some time i will let you know when it is finished ok
Kind regards Saskia

[Saskia]

Hi, i made a staging website:

So if i want to edit a Woocommerce product with Elementor, i get the error message and Elementor cannot load.
If i deactivate GP premium plugin, the problem is solved.

Could you please try?
Thanks kind regards Saskia

[Leo]

Can you try the following steps:

– Disable all plugins.

– Activate GP Premium plugin.

– Disable all modules and make sure the issue is resolved: https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modules

– Enable each module one by one until the issue shows up again and let us know which module is causing the issue.

[Saskia]

hi Leo,
Could you try it? I send you the login credentials especially for you 🙂

[David]

One possible issue is the server configuration.
I had a quick look at them in Dashboard > Tools > Site Health >>> Info -> Server.

They are really low for even a basic site.
I would recommend increasing the setting to the values i provided here:

https://generatepress.com/forums/topic/customizer-is-not-working/#post-1956936

[Saskia]

Hi David, the link doesn’t work….can you send it again it forwards to this post.
Also it used to work fine last week so why would the server be the problem?
Thanks for thinking with me
kind regards

[Author]

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