[Support request] customizer is not working

[Jeroen]

Website works fine. But when I to backend and click on customizer (GP Premium), the page remains completely blank.

[David]

Hi there,

go to Dashboard > Tools > Site Health and first make sure there are no errors being reported.
Then check the Info > Server setup to make sure you have enough server resources. These are my default settings:

PHP max input variables	4000
PHP time limit	1200
PHP memory limit	256M
Max input time	600
Upload max filesize	300M
PHP post max size	1000M

[Jeroen]

Hi Davis, here are the Info > Server setup:

PHP max input variables 1000
PHP time limit 30
PHP memory limit 128M
Max input time -1
Upload max filesize 2M
PHP post max size 8M

Will this be the problem?
So I have to upgrade my hosting?

[David]

Some of your values are extremely low.
Check with your host, and ask them if the can set debug mode and check the error_log to see whats happening when the customizer is not working. They may be able to advise.

[Author]

Posts