[Support request] Conflict with Elementor

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Home Forums Support Conflict with Elementor

  • This topic has 21 replies, 3 voices, and was last updated 1 week ago by David.
Viewing 15 posts - 1 through 15 (of 22 total)
  • Author
    Posts
  • #1957029
    Saskia

    Hi, The elementor builder doesn’t work correct when used in Woocommerce Products.
    If I deactivate GP it works fine…. so hope you can help me out

    I have the lateste versions of everything ๐Ÿ™‚

    See screen rec

    Kind regards Saskia

    #1957298
    David
    Staff
    Customer Support

    Hi there,

    odd – i can’t replicate that issue locally.
    Do you have the GP Woocommerce module enabled ? If so, what happens if that is disabled ?

    #1957305
    Saskia

    Hi David,
    Thanks for the quick reply
    Yes that is the solution, i deactivated it and problem solved…but very ugly purple colors of the basic Woocommerce settings…
    Any idea how to fix this?
    thanks kind regards Saskia

    #1957341
    David
    Staff
    Customer Support

    Thats an odd one – as GPP and its Woocommerce Module doesn’t change the Woo templates. None of what we do ever changes core or plugin templates – so there should be no reason for the conflict.

    Do you have any cache plugins enabled ? If so can you disable them to see if they are causing a problem?

    #1957342
    Saskia

    Hi David,
    I will try it and let you know
    kind regards Saskia

    #1957367
    Saskia

    Hi David,
    It works fine after disabeling the cache plugins WP Rocket and Asset Cleanup Pro
    kind regards Saskia

    #1957373
    David
    Staff
    Customer Support

    Glad to hear you found the issue!

    #1957421
    Saskia

    A no sorry, that was a wrong copy paste of me.
    I disabled the cache plugins and that wasn’t the problem
    So the caching is not the problem, i dasabled it and that didnt change it
    Sorry for the mixup
    Any ideas?
    kind regards

    #1957433
    Leo
    Staff
    Customer Support

    Just to make sure, the issue exists with GP Premium, Elementor and WooCommerce as the only activated plugins?

    If so can you create a staging site for us to test?

    #1957436
    Saskia

    Hi Leo,
    no I have more plugins, but this conflict is:
    only with GP Premium activated
    The Elementor Pagebuilder doesn’t launch in Woocommerce Product
    I can make a staging site, but it will take some time i will let you know when it is finished ok
    Kind regards Saskia

    #1961878
    Saskia

    Hi, i made a staging website:

    So if i want to edit a Woocommerce product with Elementor, i get the error message and Elementor cannot load.
    If i deactivate GP premium plugin, the problem is solved.

    Could you please try?
    Thanks kind regards Saskia

    #1962464
    Leo
    Staff
    Customer Support

    Can you try the following steps:

    – Disable all plugins.

    – Activate GP Premium plugin.

    – Disable all modules and make sure the issue is resolved: https://docs.generatepress.com/article/installing-gp-premium/#activate-your-modules

    – Enable each module one by one until the issue shows up again and let us know which module is causing the issue.

    #1962495
    Saskia

    hi Leo,
    Could you try it? I send you the login credentials especially for you ๐Ÿ™‚

    #1962560
    David
    Staff
    Customer Support

    One possible issue is the server configuration.
    I had a quick look at them in Dashboard > Tools > Site Health >>> Info -> Server.

    They are really low for even a basic site.
    I would recommend increasing the setting to the values i provided here:

    https://generatepress.com/forums/topic/customizer-is-not-working/#post-1956936

    #1962570
    Saskia

    Hi David, the link doesn’t work….can you send it again it forwards to this post.
    Also it used to work fine last week so why would the server be the problem?
    Thanks for thinking with me
    kind regards

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