[Resolved] An error occurred while updating: Download failed. Unauthorized

[Ben]

I found a fix, i recently contacted support and found out the problem was you need to deactivate your email under appearance > generatepress

[Tom]

Awesome, glad that deactivating and reactivating the email fixes this 🙂

[endunham]

I still can not make it work.
At GeneratePress c-panel, I can’t even deactivate my email either.
The buttons (Deactivate and Refresh) do not do anything even if I clicked them. Nothing happens.
But the updated ones (Copuright and Typography) allow me to control “enable/or disable updates.”
I’ve tried to deactivate & activate all the add-ons at plugins but I was still not able to upgrade them.
Anything else can I try?

[Tom]

That’s bizarre.

Can you try manually re-installing the add-ons?

1. Download fresh copies from your account: https://generatepress.com/account
2. Delete the current copies from your installation
3. Upload and activate the fresh copies

[endunham]

If I did so, would I lose all the setting?
I hope not…

[Tom]

Definitely not – settings are stored in your database. Deleting/re-installing plugins doesn’t touch the database (it’s what happens when you do an update through your Dashboard).

[Ryan M.]

It works!
Thank you again 🙂

[Tom]

You’re welcome! 🙂

[Nate Heath]

Unauthorize and authorize worked for me, might want to put the info somewhere easier to find! Thanks as always.

[Tom]

Thanks for confirming! Appreciate it 🙂

[endunham]

Okay, finally the re-installation made it work.
Thank you for your quick support! Your support is awesome!
Hopefully, the next upgrade won’t give me a headache much.

Cheers!

[morriscountynj]

deactivating/reactivating also worked for me 🙂

[Tom]

Thanks for the confirmations! 🙂

Basically, if your activated URL changes, you need to re-authorize.

If it doesn’t change you won’t have any troubles updating to future versions.

[Tom]

Thanks a lot. Now everything works fine.

[Tom]

Great to hear! 🙂

[Author]

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