[Resolved] An error occurred while updating: Download failed. Unauthorized

Home Forums Support [Resolved] An error occurred while updating: Download failed. Unauthorized

Home Forums Support An error occurred while updating: Download failed. Unauthorized

Viewing 15 posts - 16 through 30 (of 38 total)
  • Author
    Posts
  • #147174
    Ben

    I found a fix, i recently contacted support and found out the problem was you need to deactivate your email under appearance > generatepress

    #147197
    Tom
    Lead Developer
    Lead Developer

    Awesome, glad that deactivating and reactivating the email fixes this πŸ™‚

    #147226
    endunham

    I still can not make it work.
    At GeneratePress c-panel, I can’t even deactivate my email either.
    The buttons (Deactivate and Refresh) do not do anything even if I clicked them. Nothing happens.
    But the updated ones (Copuright and Typography) allow me to control “enable/or disable updates.”
    I’ve tried to deactivate & activate all the add-ons at plugins but I was still not able to upgrade them.
    Anything else can I try?

    #147227
    Tom
    Lead Developer
    Lead Developer

    That’s bizarre.

    Can you try manually re-installing the add-ons?

    1. Download fresh copies from your account: https://generatepress.com/account
    2. Delete the current copies from your installation
    3. Upload and activate the fresh copies

    #147228
    endunham

    If I did so, would I lose all the setting?
    I hope not…

    #147233
    Tom
    Lead Developer
    Lead Developer

    Definitely not – settings are stored in your database. Deleting/re-installing plugins doesn’t touch the database (it’s what happens when you do an update through your Dashboard).

    #147292
    Ryan M.

    It works!
    Thank you again πŸ™‚

    #147353
    Tom
    Lead Developer
    Lead Developer

    You’re welcome! πŸ™‚

    #147566
    Nate Heath

    Unauthorize and authorize worked for me, might want to put the info somewhere easier to find! Thanks as always.

    #147594
    Tom
    Lead Developer
    Lead Developer

    Thanks for confirming! Appreciate it πŸ™‚

    #147682
    endunham

    Okay, finally the re-installation made it work.
    Thank you for your quick support! Your support is awesome!
    Hopefully, the next upgrade won’t give me a headache much.

    Cheers!

    #147686
    morriscountynj

    deactivating/reactivating also worked for me πŸ™‚

    #147720
    Tom
    Lead Developer
    Lead Developer

    Thanks for the confirmations! πŸ™‚

    Basically, if your activated URL changes, you need to re-authorize.

    If it doesn’t change you won’t have any troubles updating to future versions.

    #148585
    Tom

    Thanks a lot. Now everything works fine.

    #148587
    Tom
    Lead Developer
    Lead Developer

    Great to hear! πŸ™‚

Viewing 15 posts - 16 through 30 (of 38 total)
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