- This topic has 37 replies, 9 voices, and was last updated 5 years, 11 months ago by Tom.
October 23, 2015 at 7:01 am #146793endunham
I’m trying to upgrade add-ons but I get this error no matter how many times I try.
Any clue to fix it??
My server is Flywheel by the way.
Thanks a lot!October 23, 2015 at 7:07 am #146805morriscountynj
I have the same error. This is on Bluehost, I’m using WP Remote to manage the site.October 23, 2015 at 8:52 am #146852Roger Roth
I have the same error.October 23, 2015 at 10:13 am #146885TomLead DeveloperLead Developer
Can each of your confirm that your emails are activated?: https://generatepress.com/knowledgebase/install-activate-addons/#activateOctober 23, 2015 at 10:22 am #146890Roger Roth
i have all Add-Ons activated. All Add-Ons are green. Email is activated and green.October 23, 2015 at 10:27 am #146891TomLead DeveloperLead Developer
I’ve confirmed that this is happening even when emails are activated.
Our Software Licensing plugin was updated the other day, so I’m assuming there’s something wrong with the update. Waiting to hear back from the developer.
Will update this topic 🙂October 23, 2015 at 10:39 am #146895TomLead DeveloperLead Developer
Here’s what I got back:
That is happening because the customer’s license keys are not properly activated on the URL that they have the plugin’s installed on it. This can sometimes happen when a customer starts using the plugin on a temporary URL and then updates the URL to the final, live URL but does not change the license key to use the new URL.
In version 3.4 of Software Licensing we made a small change so that update notifications are shown (but not permitted to be installed) even for non-active / valid license keys.
Have your customer activate the license key on the proper URL and they’ll be able to update the plugin.
1. Go to “Appearance > GeneratePress”
2. Deactivate your email
3. Activate your email
4. Re-enable your add-ons updates
That should allow you to update without any issues.
Let me know 🙂October 23, 2015 at 1:16 pm #146921Tim
Colors, Header, and Backgrounds will still not update after I tried the solutions recommended above a couple times.October 23, 2015 at 1:17 pm #146922Tim
The solutions above did not work for me.October 23, 2015 at 1:22 pm #146925Tim
I was able to update Backgrounds and Header, but not colors, after disabling and enabling the add-ons, rather than their updates. Colors seems to not want to deactivate.October 23, 2015 at 1:46 pm #146926TomLead DeveloperLead DeveloperOctober 23, 2015 at 5:16 pm #146962endunham
Thanks for the solutions!
Typography and Copyright worked all right for the solution. Successfully I could upgrade them.
However, Background, Colors, Blog, Disable Elements and Hooks don’t work at all.
Now even if I tried to deactivate these add-ons at GeneratePress c-panel ( “Appearance > GeneratePress”), nothing happened: Buttons seem not to work at all.
I’d love to hear more further workaround.
Thanks!October 23, 2015 at 11:52 pm #146994TomLead DeveloperLead Developer
So you’re not able to deactivate the licenses for those add-ons? Nothing happens?
Can you try deactivating your email and then activating it again?October 24, 2015 at 3:43 am #147074Roger Roth
OK, now it’s ok with update. I have deactivate the email-adress. subsequent i have activate the email-adress and all adons – and all uptdates coming.
Many Thanks.October 24, 2015 at 5:08 am #147085Sebastien
It works! Awesome support as usual.
Thank you Tom!
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