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Hello, my header image and navigation are completely unable to render when the phone is upright. I have set different sizes many times, but they can’t render.
But when the phone is placed horizontally, my page header image and navigation can be displayed. How can I set it to display the image and navigation when the phone is upright?
This is very important to me because my blog is mostly viewed on mobile phones please help me
Or technicians can enter my blog to help me
Looking forward to your company’s technical staff to help thank you
Customer Support
Hi Redd,
For reference, can you provide the link to the site in question?
Can you also share a screenshot of what it looks like on mobile?
You may use the Private Information Field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information
For reference, can you provide the link to the site in question?
https://tel-1491.blog/As shown in the attachment, a picture is taken when the phone is upright, and the picture and the guide are completely invisible.
The other photo is taken when the mobile phone is placed horizontally. Both the picture and the guide can be displayed.I think it should be a problem with the settings or a bug in your software. Can you help me to eliminate it?
Or your engineers can enter my blog to operate, thank you
Do you have Mobile Header in Appearance > Customize > Layout > Header enabled? If so, you’ll need to add the Site Logo there as well. Can you try adding it there as well?
I have added photos and it still doesn’t work can you please go to my blog and help me
In addition, the model version of the mobile phone in the computer has photos and guides, but in fact my mobile phone does not appear.
I have taken some pictures for you
Customer Support
Hi there,
I can see the mobile header logo has been added, and it shows on mobile, but it’s very small.
You can try adding this CSS to customizer > additional CSS to make the logo bigger:
.site-logo.mobile-header-logo img { width: 100%; height: auto !important; } .site-logo.mobile-header-logo { margin-left: 0; }I follow your way
The photo has been placed in the capital of the page, but the picture and guide still do not appear
Can you please enter the blog to help me set up thanksYou can try adding this CSS to customizer > additional CSS to make the logo bigger:
I will not set the above, can you enter my blog to help me set it up? Thank you
I don’t see the mobile logo any more, did you remove it from the customizer > layout >header?
If not, can you disable all cache plugins? If you have server-level cache enabled, please disable that as well.
If you can provide admin login using the private info field, I can have a look for you.
can i provide you my blog account and password here
Will anyone else see
I hope you can go to my blog and help me with it thanks
Customer Support
Hi there,
you can share URL and Login details in the Private Information ( below the reply text area ). Any information provided there can only be seen by The GP Admin team. And that content will automatically be deleted once a Topic is set to Resolved.
Hello
I tried to send you my account number, password, and login URL with private information, but I can’t send it out. Is there any other way to send it?Make sure you are using this private info field:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-informationI have given you information in my private message, please take a look
I tried logging in, but the credentials aren’t working. Can you check if they’re correct?
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