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it does not appear in the correct way. I disabled all cache tools and cleared browser cache and used the modern version, but the problem remains
Customer Support
Hi tarek,
Seems the blocks’ HTML is altered on your site:
https://www.screencast.com/t/PhhgdtYeI’m not sure why it happens, can you try removing the imported site template first, then re-import it again?
Please make sure all plugins except GP premium are deactivated during the importing process.
Let me know.
I have done all the solutions you sent, but most of them appear incorrectly
is there no way to resolve it?
As we don’t know the cause, we don’t have the solution.
So you’ve tried re-importing the site template but it still doesn’t work?
If so, can you create a staging site and send us the admin login details using the private info field, so we can do some testing on the staging site?
Thanks!
okay i will send
PLZ check most of demo because most of them not work properly
Customer Support
Hi there,
are you able to provide a user login with the language set to English ?
It is already in English
it will take long time to fix it?
I logged in and had a look, but still couldn’t figure out what’s the cause.
If you don’t mind, I will pass this issue to Tom.
okay.it will take long time to fix it ? coz if it will take long time can i return money and buy another theme plz as soon as possible. .
If these problems are repeated, it will cause damage to the site and SEO
If you want to have a refund, fill out the form under the account/billing tab, our account team will be helping you with that:
https://generatepress.com/contact/
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