[Support request] ave a problem with the appearance of the capital form

[Tom]

Hi there,

My guess here is that something is misconfigured on your server. What hosting are you using?

As this is an obscure issue that we haven’t seen before, it may take some time to figure out what’s going on. If you don’t have time for the debugging process you can request a refund using the form Ying linked to above.

Thanks!

[tarek]

host is namecheap

[Tom]

Is it ok if I deactivate your plugins and try the import process again? If not, is there a staging site on the same server where I can test?

[tarek]

I deactivated all the plugin and only the template remained, and it also did not work
and i send data of login the word press on same server of site

[tarek]

I contacted the host and he told me
Unfortunately, it is not possible to check it. As I see, there are some warnings in the root folder that can help to indicate the issue. Feel free to locate the error_log file in the root folder. also told me(
Please contact the template developer to check what should be done on the server side.)

[tarek]

what can i do now?

[tarek]

host call it is relate to developer(
As much as I would love to help you, but this issue is related to the website development area, and as hosting oriented company we do not provide any kind of website development and code debugging support. Still, if you have any questions connected to the configurations, feel free to ask.)

[Tom]

Is it ok if I make changes to this site? I want to confirm that there aren’t any issues with that before doing so. Also, I tried logging in again with the info you shared last and it’s not working – has the URL changed?

[tarek]

thank u >> i changed the template

[Ying]

So the search template is working fine?

Did it work on the first try? Let us know!

Thanks!

[Author]

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