[Support request] ave a problem with the appearance of the capital form

Home Forums Support [Support request] ave a problem with the appearance of the capital form

Home Forums Support ave a problem with the appearance of the capital form

  • This topic has 24 replies, 4 voices, and was last updated 1 month ago by Ying.
Viewing 15 posts - 1 through 15 (of 25 total)
  • Author
    Posts
  • #2279715
    tarek

    it does not appear in the correct way. I disabled all cache tools and cleared browser cache and used the modern version, but the problem remains

    #2279720
    tarek

    the demo appear like this link

    #2279752
    Ying
    Staff
    Customer Support

    Hi tarek,

    Seems the blocks’ HTML is altered on your site:
    https://www.screencast.com/t/PhhgdtYe

    I’m not sure why it happens, can you try removing the imported site template first, then re-import it again?

    Please make sure all plugins except GP premium are deactivated during the importing process.

    Let me know.

    #2279768
    tarek

    I have done all the solutions you sent, but most of them appear incorrectly

    #2279769
    tarek

    is there no way to resolve it?

    #2279788
    Ying
    Staff
    Customer Support

    As we don’t know the cause, we don’t have the solution.

    So you’ve tried re-importing the site template but it still doesn’t work?

    If so, can you create a staging site and send us the admin login details using the private info field, so we can do some testing on the staging site?

    Thanks!

    #2280246
    tarek

    okay i will send

    #2280247
    tarek

    PLZ check most of demo because most of them not work properly

    #2280358
    David
    Staff
    Customer Support

    Hi there,

    are you able to provide a user login with the language set to English ?

    #2280412
    tarek

    It is already in English

    #2280736
    tarek

    it will take long time to fix it?

    #2280786
    Ying
    Staff
    Customer Support

    I logged in and had a look, but still couldn’t figure out what’s the cause.

    If you don’t mind, I will pass this issue to Tom.

    #2280791
    tarek

    okay.it will take long time to fix it ? coz if it will take long time can i return money and buy another theme plz as soon as possible. .

    #2280795
    tarek

    If these problems are repeated, it will cause damage to the site and SEO

    #2280842
    Ying
    Staff
    Customer Support

    If you want to have a refund, fill out the form under the account/billing tab, our account team will be helping you with that:
    https://generatepress.com/contact/

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