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Customer Support
Hi Quan,
Any chance you can link us to the site in question?
You can use the private information field.
Let me know 🙂
This is my website.
Could you try this:
Go to Customizing > General, change Icon Type to SVG.
Let me know how it works.
When I set the type to font it shows the icon but not the same as before. When I set type to SVG the error gets error.
Customer Support
Hi there,
Can you change* it to SVG and let us know what the error is?
Let us know.
I tried SVG and found it have some error. I also sent my domain to @Ying for check.
I tried SVG and found it have some error. I also sent my domain to @Ying for check.
Yes I can see the page. Thanks.
Sorry, I meant change the icon setting back to SVG on the customizer setting so we could check the error.
Also, can you temporarily disable Autoptimize and/or any caching/optimization plugin? Let us know.
I always set SVG, I also disable Autoptimize + WP Rocket.
That’s quite strange.
Your site is still displaying font instead of the SVG icons as shown here: https://share.getcloudapp.com/Jru18lAb
Can you try reinstalling GP Premium? Let us know.
When I select a font it shows an icon, then I choose SVG it error?
Besides, the link when the icon is clicked is “/#modal-cart” (instead of “/cart”).
That’s true. That’s not how the default GP premium woocommerce inserts the cart.
Perhaps something is in conflict with the plugin.
Can you try disabling all plugins except GP Premium and see if it still occurs?
Yes, I have tried but not from plugins.
Below is private information, you can visit my website to see more.
Thank you very much!
I’m not sure if you actually did deactivate ALL plugins.
You really have to deactivate ALL plugins except WooCommerce and GP Premium.
This is standard debugging procedure. It’s going to be tricky to solve this if we don’t follow the steps.
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