[Support request] My website has a shopping cart icon error

Home Forums Support [Support request] My website has a shopping cart icon error

Home Forums Support My website has a shopping cart icon error

Viewing 2 posts - 16 through 17 (of 17 total)
  • Author
    Posts
  • #1670245
    Quan

    I disable all plugins, can you please help me find the cause? I haven’t found it yet. You can disable and enable plugins if needed.

    #1670261
    Elvin
    Staff
    Customer Support

    You can disable and enable plugins if needed.

    I’m afraid it’s against our policy to do direct changes to user’s sites as it can make us potentially liable if anything bad happens. We can only guide or point you to the right direction.

    I disable all plugins, can you please help me find the cause? I haven’t found it yet.

    Thanks for disabling the plugins.

    I’ve checked your site again and the icon finally appears as shown here:
    https://share.getcloudapp.com/qGuXxpb6

    What this means is, there must’ve been a plugin that caused the issue.

    It can be from the page being cached. (you have 2 caching plugins. Autoptimize and WP Rocket)
    It can be from conflict with the other plugins.

    That said, you can try activating them one by one and check which ones will break it.

    A wise man once said:
    "Have you cleared your cache?"

Viewing 2 posts - 16 through 17 (of 17 total)
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