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[Resolved] Wptouch customizer returns 500 error

Home Forums Support Wptouch customizer returns 500 error

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #398644
    Ken

    Recently I tried to get into customizer of wptouch and it returns error 500. I deactivated all the plugins and reactivated them one by one and I found that the error occurs when both GP premium and wptouch are enabled. I think that it is a conflict between these two plugins.

    GP Premium 1.4.3
    #398808
    Tom
    Lead Developer
    Lead Developer

    What’s your error_log file say? It will tell you the specific error causing the 500.

    #398846
    Ken

    It shows nothing.

    #399110
    Tom
    Lead Developer
    Lead Developer

    Hmm, 500 internal server errors always leave a log. Perhaps your server has errors printing in a different log? Have you checked with them?

    #399725
    Ken

    I loaded my website on my own computer using xampp and when I navigate to WPTouch customizer, it shows the following error message:

    Fatal error: Uncaught Error: Call to undefined function generate_typography_default_fonts() in D:\xampp\htdocs\wp-content\plugins\gp-premium\library\customizer-helpers.php:32 Stack trace: #0 D:\xampp\htdocs\wp-includes\class-wp-hook.php(298): generate_premium_control_inline_scripts(”) #1 D:\xampp\htdocs\wp-includes\class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array) #2 D:\xampp\htdocs\wp-includes\plugin.php(453): WP_Hook->do_action(Array) #3 D:\xampp\htdocs\wp-admin\customize.php(82): do_action(‘customize_contr…’) #4 {main} thrown in D:\xampp\htdocs\wp-content\plugins\gp-premium\library\customizer-helpers.php on line 32

    #399765
    Tom
    Lead Developer
    Lead Developer

    Looks like GP Premium is expecting GP to be the active theme (obviously), but wptouch is making it so GP isn’t active.

    I’ll fix this in the next version of GPP.

    Thanks!

    #400744
    Ken

    I also contacted the plugin author of WPTouch, and here’s the reply:

    Hi Ken,

    Sorry to hear about the trouble you’re having. This usually happens when another one of the active plugins or the desktop theme is loading its scripts in WPtouch Pro’s Customizer. WordPress advises against doing this, as it may cause issues like what you’re seeing.

    Thank you for letting us know about this. We’ll note the conflict in our Knowledge Base.

    Regards,

    Emilio Rivera
    WPtouch Support

    Hope that this will help you fix the issue.

    #400776
    Tom
    Lead Developer
    Lead Developer

    I just patched the issue in GPP – WPTouch makes it so GP isn’t the active theme, which in turn caused an error in GPP as it required a function inside GP.

    Thanks!

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