[Support request] Thrive Leads is not displaying any content

[Ludger]

Hi there,

we are using Thrive Leads to display Opt In Boxes on our website.
Unfortunately no content is displayed.
We tried every kind of implementation. When using the shortcode option an empty box is created.

See the website for that specific blog post. (Included in this post hidden field)
The source code tells me that thrive is creating the box but there is nothing to see…

Hope you can help us.

Pasted the Link + Login (unfortunately was’nt saved before. Please take the login data from the end of the link and paste link manually)

Best regards
FS

[David]

Hi there,

can you share a link to the site? You can edit your original topic and use the Site URL field for privacy.

[Ludger]

Edited the link.
Check the login data in the last part of the link.

[David]

Hi there,

i am seeing this error in the console:

ReferenceError: Can’t find variable: ThriveGlobal

I haven’t seen this issue before. Have you checked with Thrive Leads support?

One thing to test is to try disabling all other plugins to see if there is a conflict.

[Ludger]

Thank you, just wrote into the support forum.
I will answer here when getting the error solved.

[David]

Keep us posted. We’re happy to look closer once we get some feedback if needed.

[Ludger]

Okay, so I finally got the solution.
It’s about my cache Plugin…

In Thrive Leads – top right corner “settings” – activate “lazy load forms”

Moreover only one Thrive Group can be displayed at a time. So my Blog in-content group is dragged to the top of all thrive groups.

Now everything works fine.

[David]

Glad to hear you got it resolved. And thanks for sharing what the issue was and the solution 🙂

[Author]

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