[Support request] There has been a critical error on this website.

[Samiline]

Hello GP Team,

I am having problem with my website. I am getting this error “There has been a critical error on this website.” I am not sure if this is generatepress or generateblocks problem but when I placed a heading or just a colored container on a page this error comes out. It works fine in “Preview in a tab” but when I view the actual page link it shows the error. I tried disabling generateblocks the error goes away. I also tried making a footer hook block element with generateblocks, the element works fine its just when I start to putting containers, heading, etc on the body the error comes out.

[Fernando]

Hi Samiline,

Have you tried #1 here?: https://docs.generatepress.com/article/debugging-tips/

Let us know how it goes.

[Samiline]

Yes I tried it. All I have activated are the generatepress and generateblocks plugins. Still the same error. What should I do next?

[David]

Hi there,

can you share a link to your site ?

[Samiline]

Hello David,

I’ll send it via private information tab.

[David]

What happens if you:

1. disable the Coming Soon plugin
2. go to Settings > Permalinks and click Save Changes…. this will regenerate permalinks in case they got a bit messed up.

Then retry editing viewing a page.

[Samiline]

I tried what you said. There is still no luck with the error. Disabling generateblocks though loads the website.

[Ying]

Hi there,

Can you go to appearance > themes, and change to a Twenty Twenty-One theme to test?

Let me know!

[Samiline]

Hello Ying,

Error is still the same with the twenty twenty-One theme activated. What should I do next?

[Fernando]

Have you tried reinstalling GenerateBlocks?

[Samiline]

Yes I also tried reinstalling Generateblocks plugin. Still not working.

[Fernando]

To clarify, if you disable just GenerateBlocks, does the error disappear? Can you try it, and we’ll view the site from our end?

Can you check your error_log (or ask your hosting to) – are there any big errors in there?

[Samiline]

Hey, I got something. I tried it again with just a headline in a container the generateblocks works but when I place padding or margin on the container it goes back with an error.

[Samiline]

Yes, the error disappear when generateblocks is disabled. Kindly view it now. https://employerhero.co/

[Fernando]

I see. Can you check the error log?

Also check in Tools > Site Health if there’s any error or warning.

[Author]

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