[Resolved] “Post-processing of the image failed” error message

Home Forums Support “Post-processing of the image failed” error message

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  • #1360244
    NBC

    In attempting to upload images, I’m constantly getting the following error message:

    Post-processing of the image failed likely because the server is busy or does not have enough resources. Uploading a smaller image may help. Suggested maximum size is 2500 pixels.

    I uploaded a big batch of PNG files less than a week ago to the same site with no problems. Now all of a sudden, everything fails.

    The size issue is a red herring. The images are small. Most of them are SVGs; some JPEGs and PNGs.

    I’ve seen discussion of this error message as the result of a bug in WP, and I tried adding the recommended corrective to the PHP code in my child theme.
    add_filter( 'big_image_size_threshold', '__return_false' );

    This produced no change whatsoever, so I removed it.

    Any suggestions? As long as this keeps happening, I’m not getting any work done.

    #1360283
    Leo
    Staff
    Customer Support

    Hi there,

    This shouldn’t be a theme issue as media uploads is handled by WordPress.

    Can you test with a twenty series WP theme and see if the same issue exists?

    #1360311
    NBC

    Tried it with Twenty-Twenty, and the problem persists, so you’re correct that it’s not GP/GPP.

    Now I have no clue what to do, if in fact I can do anything at all.

    #1360328
    NBC

    Well, I’ve posted in the Troubleshooting forum on wordpress.org. That’s the only thing I can think of to do.

    #1360414
    Leo
    Staff
    Customer Support

    I’d check with your hosting support to see if they can identify the issue.

    #1360706
    NBC

    We had a lengthy power outage yesterday afternoon/evening, so I’m just now getting back to this troubleshooting.

    Interesting: If I add new images directly to the Media Library, the upload process runs without a hitch.

    If I attempt to add media to a page I’m editing and try to upload a new graphic to the Media Library, the upload fails with the error message in my original post.

    #1361105
    Leo
    Staff
    Customer Support

    Have you checked with your hosting support yet?

    Not sure what we can do to help as it’s not an issue coming from GP.

    #1361209
    NBC

    Turns out it’s nothing to do with hosting. Another red herring courtesy of a CSS experiment that didn’t get removed after it proved unworkable.

    #1361356
    Leo
    Staff
    Customer Support

    Glad you’ve figured out 🙂

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