[Resolved] Post and comment dates and the author are not displayed

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  • This topic has 11 replies, 4 voices, and was last updated 4 months ago by Tom.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #1508678
    Michael

    Hello
    I have a problem that some other Generate users also have: Post and comment dates and the author are not displayed on my blog. Reading in the forum about this problem did not bring me a solution, so I hope to get help directly.

    The check marks for author and date are set and all plugins, except for Generatepress, are deactivated. Comments are allowed under Settings/Discussion.

    Nevertheless, the date and the author do not appear.

    Can someone help me?

    #1508687
    Elvin
    Staff
    Customer Support

    Hi,

    Can you link us to the site in question so we could inspect why it happens?

    You can add the site details on the private information textarea. Thank you. πŸ™‚

    A wise man once said:
    "Have you cleared your cache?"

    #1508701
    Michael

    Hi Elvin

    Sorry, I forgot
    Website name: https://menschenplanet.de/

    I reactivated all plugins because they can’t be a disruptive factor.
    I use WP Rocket. Do you mean this cache?

    Date and name are not displayed whether with or without that cache.

    #1508702
    Michael

    Complement:
    At the end of each text, the last modification date appears. This is generated by the “WP Last Modified” plugin.

    #1508742
    Michael

    Complement:
    I have just looked at the server log and the following Apache error occurs frequently:

    “AH01797: client denied by server configuration: /var/www/vhosts/menschenplanet.de/httpdocs/xmlrpc.php.”

    I am not very familiar with php, but the xmlrpc.php file also deals with the post date.

    if (! isset ($ HTTP_RAW_POST_DATA)) {
    $ HTTP_RAW_POST_DATA = file_get_contents (‘php: // input’);

    Could it have something to do with it?

    #1508771
    Leo
    Staff
    Customer Support

    That’s not an error caused by the theme – it’s a WordPress file.

    Maybe check with your hosting support to see if they can help identify the issue?

    #1509176
    Michael

    Okay, I will ask my hoster about this error.
    Then I tell you about the result.

    #1509805
    Michael

    After further investigation, now I’m sure it has nothing to do with the error code above. It only shows up sometimes.

    On my second website, which also runs with Generatepress (https://globalguitar.org/), the creation date and the author are also missing, but the comment date is already displayed.

    Could it be that I still have to make a setting in the customizer so that the date and author are displayed? The check marks for the blog settings for archive and individual are all set.

    #1509906
    Michael

    Just tested my website on a different theme (Head Blog). The comment date is displayed there.

    #1510150
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Your entry meta isn’t displaying because it’s being hidden with custom CSS: https://www.screencast.com/t/VoTAMOZk

    If you remove that CSS, it should all display.

    #1510187
    Michael

    That was the solution – yeah! I hope it didn’t take long time to find it. Once I wrote that into the additional CSS, I don’t know why.

    Thank you Tom for your great help.

    #1511473
    Tom
    Lead Developer
    Lead Developer
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