- This topic has 9 replies, 3 voices, and was last updated 1 year, 6 months ago by Tom.
March 20, 2020 at 2:37 am #1200316Jonah
Unfortunately, I can’t activate the updates on my website via the premium key. I already contacted OVH & followed their guideline on the ovhconfig file. Nothing works. Any help welcomes!
ThanksMarch 20, 2020 at 7:13 am #1200706DavidStaffCustomer Support
this would generally mean that the server cannot connect to
generatepress.comor there is a modsec ( or equivalent security ) rule blocking it. Can you check with your host if this is the case?March 28, 2020 at 3:46 am #1212789Jonah
I had a response of OVH. Here is their message :
“I confirm that there is no blocking of outgoing connections on your
In most cases, errors of this type are returned when the connection is blocked at the provider of the theme or plugin concerned. You should check with them if the IP of our gateway, available in this
guide : https://docs.ovh.com/fr/hosting/liste-des-adresses-ip-des-clusters-et-hebergements-web/#cluster-027 is still allowed to connect to their servers.”
Thanks a lot!March 28, 2020 at 11:33 am #1213305TomLead DeveloperLead DeveloperMarch 28, 2020 at 12:33 pm #1213361Jonah
I don’t know much about IP addresses but if I’m not wrong, here is the good data:
IPv4: 18.104.22.168 or the IPv6: 2001:41d0:301::27 (In doubt, I indicated both)
Thanks!March 28, 2020 at 4:07 pm #1213510TomLead DeveloperLead Developer
I just checked with our server admins and they confirmed those IPs are not banned by our server.
Are you using any firewalls? Cloudflare or Sucuri maybe?March 29, 2020 at 7:33 am #1218411Jonah
No, anything special…
Thanks!March 29, 2020 at 10:23 am #1218700TomLead DeveloperLead Developer
Hmm, something must be blocking the communication. On our end, the only blockage can come from banning IPs, which our server hasn’t done in your case.
I’m assuming there’s something else happening on your server, unfortunately.March 29, 2020 at 11:42 am #1218757Jonah
Strangely, the key works for my second website! I think very seriously that the problem came from OVH. Thank you for everything !
Great evening!March 29, 2020 at 4:21 pm #1218944
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