“The chat needs to know where is the cart on your site and where starts the checkout area. In order to point out to the app where the visitor proceeds from the cart, you’ll need to use this code and specify the cart page as the ‘start’ point, and the checkout page as the ‘end’ point. The code needs to be added after the chat’s installation script.”
I see the option “Customized hook”. Do yo have any guide to work with this?
On WordPress, the Tidio installation code ought to be placed in the Theme Footer file, it’s usually called footer.php — and the script needs to be at the end, directly above the closing </body> tag. If you have a child theme and parent/main theme separately, make sure to place the script in the parent/main theme.