[Support request] I do not see the Site Library tab

[clelia]

Hello, I’m trying to add a design of the Site Library tab on my new web https://seoperu.pro and the problem is that I can not find that tab that was previously visible, please could you help me as soon as possible?

[clelia]

I attach an image

🙁

[Leo]

Hi there,

Can you first try updating to the latest version of the premium plugin?
https://docs.generatepress.com/article/generatepress-and-gp-premium/

Then make sure all the caching plugin is cleared.

Let me know 🙂

[clelia]

I am working with:
GeneratePressVersion: 2.2.2
gp-premium-1.8.2.zip
It is a new WordPress installation, newly installed. I have reinstalled everything again with another domain and I have the same problem.

[clelia]

I installed it once more and I had the option to activate the Site Library, but at the time of entering the sites do not load, I think there is a question in the forum with the same problem I have.

[clelia]

🙁

[clelia]

version PHP : 7.3

[clelia]

I have other sites hosted on the same server that I can not see the websites of the Site Library tab, can it be hosting error?

[Tom]

Yes, I believe your hosting is blocking communication with gpsites.co. Can you check with them?

Thanks!

[clelia]

ok, thank you very much, I will communicate with them

[Tom]

No problem, hopefully they’re able to spot the issue 🙂

[clelia]

Hi, they told me this:
Hello there,

Thank you for that screenshot. It was really helpful.

Upon checking your site, it seems this is not pointing to our servers(gpsites.co). Based on the screenshot shared, this API is calling gpsites.co:443 that is not on our servers.

If there is something else we can do for you please do not hesitate to contact us back.

Regards,
======
Could you please give me some help on how to solve a problem to tell them and that they can help me?

[Tom]

That’s correct. gpsites.co is our server – it’s not within your hosting. They will have to allow connection with our site even though it’s not on their server in order for you to use the Site Library.

[Louis Stanford]

Hi Clelia,

Just to elaborate:

System Administrators often apply a practice of preventing a web server from accessing websites (typically port 80 or 443) by means of firewall rules. This is intended to prevent a security breach.

You’d need to ask your firewall folk to put an outbound rule in place for gpsites.co on port 443. If this doesn’t work, they may also have to configure routing.

[David]

Hi, I got the same problem.

I contacted my hosting service and they told me every thing is allright but i cant still see tha tab. Would it be possible to have any other reason for that?

I really need to solve it, to use the theme!:-(

[Author]

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