- This topic has 37 replies, 4 voices, and was last updated 1 year, 7 months ago by Ying.
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September 7, 2022 at 5:54 pm #2336451Shawn
I am not sure what I have done…. but the featured image isn’t showing up – tried changing a lot of settings with no luck.
For example, this one has a featured image set up but not showing at all – https://shawnryder.com/why-is-digital-marketing-essential-for-auto-dealerships-2023/
There are some features set up for posts but nothing showing… Looking for any suggestions on what I may have done to mess it up?
September 7, 2022 at 8:01 pm #2336495Fernando Customer SupportHi Shawn,
Do you have a screenshot of what it previously looks like?
Where should the featured image be? Currently, this is what I’m seeing: https://share.getcloudapp.com/DOurv7mp
September 8, 2022 at 4:12 am #2336846ShawnI don’t have a screenshot from before – the featured image was just above the text and under the header, after the main image at the top.
Side question – is it possible to have the feature image as part of the header instead?
Shawn
September 8, 2022 at 4:49 am #2336894DavidStaffCustomer SupportHi there,
if you view that page whilst you’re logged in, in the Admin Bar > Elements menu – what do you see listed there ?
September 8, 2022 at 4:52 am #2336898ShawnThanks – see Global, Home and Header templates listed
September 8, 2022 at 4:57 am #2336906DavidStaffCustomer SupportIf you edit the Global element, does that look like the Hero image layout you have at the top of that URL ?
September 8, 2022 at 6:04 am #2336955ShawnIt does look like it within the code and has the image:
https://shawnryder.com/wp-content/uploads/2022/08/5.pngHere is the code:
<!– wp:generateblocks/container {“uniqueId”:”86fd2b9d”,”paddingTop”:”185″,”paddingRight”:”20″,”paddingBottom”:”80″,”paddingLeft”:”20″,”paddingTopMobile”:”136″,”backgroundColor”:”#282f38″,”bgImage”:{“id”:3416,”image”:{“url”:”https://shawnryder.com/wp-content/uploads/2022/08/5.png”,”height”:1280,”width”:1920,”orientation”:”landscape”}},”bgOptions”:{“selector”:”pseudo-element”,”opacity”:0.25,”overlay”:false,”position”:”center top”,”size”:”cover”,”repeat”:”no-repeat”,”attachment”:””},”innerZindex”:1,”isDynamic”:true,”blockVersion”:2} –><!– wp:generateblocks/headline {“uniqueId”:”50b8f180″,”alignment”:”center”,”textColor”:”#ffffff”,”textTransform”:”uppercase”,”letterSpacing”:0.083,”gpDynamicTextType”:”title”,”gpDynamicTextReplace”:”Hello World”} –>
<h2 class=”gb-headline gb-headline-50b8f180 gb-headline-text”>Hello World</h2>
<!– /wp:generateblocks/headline –><!– /wp:generateblocks/container –>September 8, 2022 at 7:00 am #2337003DavidStaffCustomer SupportOk, so in the Block Element sidebar, on the Element tab, there are some options, including Disable Featured Image, is that enabled ?
September 8, 2022 at 7:25 am #2337038ShawnDo you mean on the customize option? Under layout, blog and then posts? That is selected to display featured images….
September 8, 2022 at 8:12 am #2337205DavidStaffCustomer SupportWhen you edit the Block element there are a bunch of settings in the sidebar – see here:
https://docs.generatepress.com/article/block-element-page-hero/
Which includes the
Disable featured image
make sure that is not enabled.September 8, 2022 at 8:28 am #2337217ShawnThanks David – not exactly sure where I access that setting… think missing something.
September 8, 2022 at 5:46 pm #2337478Fernando Customer SupportIn Appearance Elements, if you open the Block Element – Page Hero named
Global
, it should be at the right as such: https://share.getcloudapp.com/2Nu7BP01If there isn’t, let us know, and can you provide temporary admin credentials, and we’ll take a look at it for you.
Please use the Private Information field for this: https://docs.generatepress.com/?s=private+information
September 9, 2022 at 4:33 am #2337873ShawnI am not seeing that… something isn’t working right. How do I go about providing temp admin access?
September 9, 2022 at 6:36 am #2337964DavidStaffCustomer SupportIn your next reply, you will see a Private Information field, you can provide URL, user and password details there. Only the GP Admin team can see it. And its auto deleted from our servers when the topic is resolved.
September 9, 2022 at 12:45 pm #2338410Shawnokay cool – send over that field and will provide information!
Shawn
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