[Support request] Featured Image Not showing

[Shawn]

I am not sure what I have done…. but the featured image isn’t showing up – tried changing a lot of settings with no luck.

For example, this one has a featured image set up but not showing at all – https://shawnryder.com/why-is-digital-marketing-essential-for-auto-dealerships-2023/

There are some features set up for posts but nothing showing… Looking for any suggestions on what I may have done to mess it up?

[Fernando]

Hi Shawn,

Do you have a screenshot of what it previously looks like?

Where should the featured image be? Currently, this is what I’m seeing: https://share.getcloudapp.com/DOurv7mp

[Shawn]

I don’t have a screenshot from before – the featured image was just above the text and under the header, after the main image at the top.

Side question – is it possible to have the feature image as part of the header instead?

Shawn

[David]

Hi there,

if you view that page whilst you’re logged in, in the Admin Bar > Elements menu – what do you see listed there ?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Shawn]

Thanks – see Global, Home and Header templates listed

[David]

If you edit the Global element, does that look like the Hero image layout you have at the top of that URL ?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Shawn]

It does look like it within the code and has the image:
https://shawnryder.com/wp-content/uploads/2022/08/5.png

Here is the code:
<!– wp:generateblocks/container {“uniqueId”:”86fd2b9d”,”paddingTop”:”185″,”paddingRight”:”20″,”paddingBottom”:”80″,”paddingLeft”:”20″,”paddingTopMobile”:”136″,”backgroundColor”:”#282f38″,”bgImage”:{“id”:3416,”image”:{“url”:”https://shawnryder.com/wp-content/uploads/2022/08/5.png&#8221;,”height”:1280,”width”:1920,”orientation”:”landscape”}},”bgOptions”:{“selector”:”pseudo-element”,”opacity”:0.25,”overlay”:false,”position”:”center top”,”size”:”cover”,”repeat”:”no-repeat”,”attachment”:””},”innerZindex”:1,”isDynamic”:true,”blockVersion”:2} –>

<!– wp:generateblocks/headline {“uniqueId”:”50b8f180″,”alignment”:”center”,”textColor”:”#ffffff”,”textTransform”:”uppercase”,”letterSpacing”:0.083,”gpDynamicTextType”:”title”,”gpDynamicTextReplace”:”Hello World”} –>
<h2 class=”gb-headline gb-headline-50b8f180 gb-headline-text”>Hello World</h2>
<!– /wp:generateblocks/headline –><!– /wp:generateblocks/container –>

[David]

Ok, so in the Block Element sidebar, on the Element tab, there are some options, including Disable Featured Image, is that enabled ?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Shawn]

Do you mean on the customize option? Under layout, blog and then posts? That is selected to display featured images….

[David]

When you edit the Block element there are a bunch of settings in the sidebar – see here:

https://docs.generatepress.com/article/block-element-page-hero/

Which includes the Disable featured image make sure that is not enabled.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Shawn]

Thanks David – not exactly sure where I access that setting… think missing something.

[Fernando]

In Appearance Elements, if you open the Block Element – Page Hero named Global, it should be at the right as such: https://share.getcloudapp.com/2Nu7BP01

If there isn’t, let us know, and can you provide temporary admin credentials, and we’ll take a look at it for you.

Please use the Private Information field for this: https://docs.generatepress.com/?s=private+information

[Shawn]

I am not seeing that… something isn’t working right. How do I go about providing temp admin access?

[David]

In your next reply, you will see a Private Information field, you can provide URL, user and password details there. Only the GP Admin team can see it. And its auto deleted from our servers when the topic is resolved.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Shawn]

okay cool – send over that field and will provide information!

Shawn

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