[Resolved] disable element exclusion is not working on some pages

Home Forums Support disable element exclusion is not working on some pages

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  • #922983
    Karelle

    I was using GP menu on most pages on the site, but to try to make things easier and more consistent, I changed to the Elementor menu. A different company is building an advanced IDX system for the site and it would appear that somehow it was hooked to the GP menu, although everything in the GP menu was also in the Elementor menu. Don’t ask, I don’t know. They neglected to inform me they were making some changes and apparently when I changed the menu to Elementor it blew up their changes.

    So, I’m trying to change back to the GP menu, and disable all but the Primary menu on all pages. On most of the pages it’s worked, but on a few pages, the HOME page, /our-communities-schools/, and /finding-your-home), the menu doesn’t appear. I can’t find anything different about those pages from the pages on which it works.

    I don’t run the server anymore, so I can’t turn off server caching, and there are no other caching plugins running; I turned off all plugins other than GP Premium, and that made no difference. I examined the site in a different browser and saw no change.

    I would be thrilled with any guidance you can provide. I’m kinda freaked out.

    #922988
    Leo
    Staff
    Customer Support

    Hi there,

    It’s pretty tough to tell with the info provided above.

    So basically you’ve created a Layout Element to disable the primary navigation and home page is listed under the exclusion?

    Could there be a conflict?
    https://docs.generatepress.com/article/conflicting-display-rules/

    Maybe the metabox is used on those pages?
    https://docs.generatepress.com/article/disable-elements-overview/

    Did the different company modify any of the theme or premium plugin’s core files?

    It could absolutely be a caching issue as well.

    #922996
    Karelle

    Metabox… I forgot that I had edited that on a few pages before the layout elements were available.

    Fixed it.

    Thanks.

    #922998
    Leo
    Staff
    Customer Support
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