CSS disappears

Hi there,

The steps are correct.

Can you try it again?

If it still doesn't work, can you provide admin login using the private info field so we can take a look at the backend?

I've tried it several times....
Info provided

Thanks for the help - my head hurts from banging it on my desk....

my head hurts from banging it on my desk….

You make me laugh haha...

Can you provide the login link as well?

Lol. That would be helpful....
I assume you meant the attached.

It's very strange.

Any chance you can disable all your plugins to test?

If it's a live site with traffic, try creating a staging site and then do the test.

Usually, your host should offer this service for free.

Let me know!

I've been working on a staging site and this didn't work - so I tried it on the live site thinking that might be the problem.
I'll disable the plugins on the staging site and try it - tomorrow. It's late here in France....
I'll let you know
Thanks

Good night Katie, talk to you tomorrow :)

I deactivated all plugins - same problem, the CSS still disappears.
More help is needed... Sigh.

I also tried it in incognito mode - nothing.

Hi there,

i see you're using JetPack, and i notice that it adds some additional fields in the Cutomizer > Additional CSS.
Which lead me to this article:

https://crunchify.com/wordpress-custom-css-value-disappears-after-activating-jetpack-plugin/

So it seems theres an issue with the JetPack plugin - i found this doc:

https://jetpack.com/support/custom-css/

Can you try disabling the Enhance CSS customization option.

Excerpt from above doc as to where to find it:

To enable this feature, visit Jetpack → Settings → Writing in your site’s dashboard. Scroll down to the Theme Enhancements section and toggle on the Enhance CSS customization panel option.

I deactivated Jetpack on my staging site and the problem persisted.
I had not know about the CSS bit in Jetpack prior so it had not been turned on. I turned it on and the problem persisted.
I've had an ongoing 'nonce' issue with Jetpack so my first thought was to deactivate it. Sadly, it didn't Help.
I deactivated ALL of my plugins - it didn't solve the problem.
I'm not using Jetpack premium.

See my reply above, i made some edits to it:

https://generatepress.com/forums/topic/css-disappears/#post-2345615

I disabled it but it didn't help.
I have been working on this problem for 2 days and I only enabled that option this morning as another possible solution. It has always, prior to the last few hours, been disabled.
Also, as I said earlier, I totally deactivated the Jetpack plugin on my staging site and that did not fix it.

Well it has me beat.
Can you create a staging site ? then on the staging site disable ALL plugins, and see if the Additional CSS saves. You can then test for plugin conflicts.

I did that - please see earlier reply. I deactivated ALL the plugins ALL of them. It still didn't work.