- This topic has 50 replies, 11 voices, and was last updated 6 years, 1 month ago by David.
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April 12, 2017 at 11:32 am #305087James
I’m using GeneratePress 1.3.46 and GP Premium 1.2.96 with Elementor Pro. I’ve found a bug whilst creating my Home page. I’m creating a parallax, single page, web site. When I try and go to the ‘Section or Column’ buttons at the top left hand side of the page, where I have a logo and the site Header Name, they simply blank out. When I move over the logo, they do pop-up, but as I move past the logo towards the buttons they simply ghost away. I pull my mouse back and I see them pop-up. I move towards them and they disappear. I’ve tried everything to reach them, to no avail.
So, I deactivated GP Premium and then it works. I can reach the buttons. I reactivate GP Premium then it doesn’t work. I tried leaving GP Premium activated and deactivated Elementor Pro. But, that does the same thing. The buttons ghost away when I move toward them. It only happens with GP Premium activated.
Any ideas…?
April 12, 2017 at 11:44 am #305097JamesUPDATE: I moved the Section’s ‘Content Position’ to ‘Middle’, as it was originally positioned on ‘Top’ and I can access the grey ‘Section’ and black ‘Column’ buttons now, with GP Premium activated. I’ll just have to work with this for now..
April 12, 2017 at 11:48 am #305098LeoStaffCustomer SupportHi James,
Do you still need help on this? If so are you able to provide a link to your site?
Hard to picture what’s going on without seeing it.
Sound like it’s more of an Elementor set up problem though if the content is all created from Elementor.
We can definitely take a look for sure though ๐
April 12, 2017 at 12:07 pm #305111JamesUPDATE: Nope, it’s still doing it. I have to deactivate GP Premium to make adits to my Section. This is really frustrating!
April 12, 2017 at 12:09 pm #305113JamesI can send you the link to my my site, but you will not be able to recreate the problem unless you have access as Admin. The URL is: https://www.downrangeopns.com/home/
April 12, 2017 at 12:17 pm #305118LeoStaffCustomer SupportSorry I’m still unclear what the issue is. It’s only happening when you are logged in?
Can you activate Premium and let us see what’s going on?
April 12, 2017 at 12:18 pm #305119JamesHow can you see what’s going on?
April 12, 2017 at 12:25 pm #305122LeoStaffCustomer SupportI’m unclear what the problem is so I was hoping to see it on live site? or does it not show on live site?
I can use developer tool to dig around the code…
Also don’t see any buttons on that page.
April 12, 2017 at 12:31 pm #305124JamesHi Leo, it doesn’t show on the live site. The buttons are only visible when I’m working on the page itself from inside the WP Admin area. If I have a blank page and I insert a section with Elementor, two buttons appear on the inserted section. a charcoal ‘Column button and a grey ‘Section’ button. You need to click on these to edit the formatting of the section. When I have GP Premium activated I can’t get to the buttons. But when I deactivate GP Premium I can. Does this help?
April 12, 2017 at 12:34 pm #305127LeoStaffCustomer Supportahh i see. Thought you meant actual buttons on the page.
Lots of people use the combo of GP premium and Elementor but we haven’t heard this issue before.
Do you have other plugins activated? Could you try disable all non-GP and Elementor plugins and see if the issue remains?
April 12, 2017 at 12:36 pm #305128JamesI’m willing to give it a go…Standby!
April 12, 2017 at 12:40 pm #305133LyleJames –
Not sure if you are on the Elementor Facebook group, but I have posted the following CSS there for this sort of behavior. It moves the Col/Sect tabs down and into the bounding box plus enhances their display. Adjust the values as desired ๐
/* places column and section inside the box */ .elementor-editor-active .elementor.elementor-edit-mode .elementor-editor-column-settings { bottom: 70%; } /* changes the font size */ .elementor-editor-active .elementor.elementor-edit-mode .elementor-editor-element-settings .elementor-editor-element-setting > a { font-size: 14px; } /* changes the background color */ .elementor-editor-active .elementor.elementor-edit-mode .elementor-editor-element-settings .elementor-editor-element-setting { background-color: #1e73be; }
Cheers!
LyleApril 12, 2017 at 12:40 pm #305134JamesAll of the other plugins have been deactivated, but the problem persists. In order to do edits to my top section I have to keep going backwards and forward to deactivate the GP Premium plugin as I need it activated to have a transparent background on the header.
April 12, 2017 at 12:45 pm #305138JamesHi Lyle,
Sorry to ask this question, but where would I place this CSS. I’m still very much a novice at WordPress I’m afraid.
April 12, 2017 at 12:46 pm #305139LeoStaffCustomer SupportThis should help: https://docs.generatepress.com/article/adding-css/
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