[Support request] Beaver Builder not loading for front page

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Viewing 15 posts - 1 through 15 (of 35 total)
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  • #1438638
    Dustin

    When I go to edit my GeneratePress front page with Beaver Builder, the beaver builder doesn’t load, and instead I see a partial script at the bottom of the page (https://imgur.com/a/H4ca6qK). Beaver Builder works fine on all other pages. If I change to a non-GeneratePress theme, Beaver Builder works fine on the front page, so the issue is between GP and BB.

    GeneratePress theme and pro plugin are both up-to-date, as is Beaver Builder plugin. Any ideas what might be up?

    #1438650
    Dustin

    To add more info, I’ve uninstalled and re-installed the GeneratePress theme, and uninstalled and re-installed the Beaver Builder plug-in. Only other active plug-ins are GenerateBlocks, GP Premium, and Lightweight Social Icons, and I’ve gone through the process of deactivating them and testing them.

    #1438758
    Elvin
    Customer Support

    Hi Dustin,

    I’ve tried replicating the issue but was unable to.

    Can we get more details? any child theme and/or custom functions? WordPress version? etc.

    #1438764
    Dustin

    It’s a starter site, so pretty bare bones at this point. No child theme or custom functions. Here is the debug info: https://vanislewebsites.com?fldebug=96258f994d3ba7ed53e2e8209158cae5

    #1438773
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Strange one – if it’s working on your other pages then it shouldn’t be a theme conflict.

    What if you create a new page? Any issues?

    If not, I wonder if some of the existing content on the front page is causing the breakage?

    #1438797
    Dustin

    Testing a bit more, any page that I set to be the static “Homepage”, that page stops working with Beaver Builder while it’s the homepage. If I then remove from being the homepage, Beaver Builder starts working again. I used the Service site from the site library. I tried removing any of the elements that only applied to the Front page, and still the same issue. I’m pretty stumped – might just try reloading a template from the site library.

    #1438799
    Leo
    Staff
    Customer Support

    That is super strange. Can you activate a twenty series WP theme and see if the same issue exist there as well?

    That should help us to narrow down the issue a bit 🙂

    #1438804
    Dustin

    Using the site library, I reset the template and reloaded the Service template. And same issue.

    #1438805
    Leo
    Staff
    Customer Support

    Can you help us out and do the twenty series default theme test I suggested above?
    https://generatepress.com/forums/topic/beaver-builder-not-loading-for-front-page/#post-1438799

    Thank you!

    #1438806
    Dustin

    And switching to one of the default themes, the problem goes away.

    #1438807
    Leo
    Staff
    Customer Support

    Hmm ok. That narrows down a bit.

    So now activate GeneratePress theme again and disable GP premium.

    Does the issue still occur?

    #1438808
    Dustin

    Reactivated GeneratePress and deactivated GP Premium plug-in, and the issue is still there.

    #1438809
    Leo
    Staff
    Customer Support

    Hmm I’m running out of ideas where unfortunately.

    Can you send us the dashboard access and I’ll ask Tom to take a look tomorrow morning?

    You can send the dashboard access using Account Issue here:
    https://generatepress.com/contact/

    Please include the following information:
    – The URL of this topic.
    – Login URL.
    – Username and password.

    #1438810
    Dustin

    I’ll send that now. Thanks.

    #1439626
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    I’m seeing a 500 internal server error in the console log.

    Can you see if there are any recent errors in your error_log file on the server?

Viewing 15 posts - 1 through 15 (of 35 total)
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