- This topic has 38 replies, 5 voices, and was last updated 2 years, 12 months ago by Leo.
September 10, 2020 at 3:21 pm #1438638Dustin
When I go to edit my GeneratePress front page with Beaver Builder, the beaver builder doesn’t load, and instead I see a partial script at the bottom of the page (https://imgur.com/a/H4ca6qK). Beaver Builder works fine on all other pages. If I change to a non-GeneratePress theme, Beaver Builder works fine on the front page, so the issue is between GP and BB.
GeneratePress theme and pro plugin are both up-to-date, as is Beaver Builder plugin. Any ideas what might be up?September 10, 2020 at 3:38 pm #1438650Dustin
To add more info, I’ve uninstalled and re-installed the GeneratePress theme, and uninstalled and re-installed the Beaver Builder plug-in. Only other active plug-ins are GenerateBlocks, GP Premium, and Lightweight Social Icons, and I’ve gone through the process of deactivating them and testing them.September 10, 2020 at 7:21 pm #1438758ElvinStaffCustomer Support
I’ve tried replicating the issue but was unable to.
Can we get more details? any child theme and/or custom functions? WordPress version? etc.September 10, 2020 at 7:34 pm #1438764Dustin
It’s a starter site, so pretty bare bones at this point. No child theme or custom functions. Here is the debug info: https://vanislewebsites.com?fldebug=96258f994d3ba7ed53e2e8209158cae5September 10, 2020 at 7:57 pm #1438773TomLead DeveloperLead Developer
Strange one – if it’s working on your other pages then it shouldn’t be a theme conflict.
What if you create a new page? Any issues?
If not, I wonder if some of the existing content on the front page is causing the breakage?September 10, 2020 at 9:04 pm #1438797Dustin
Testing a bit more, any page that I set to be the static “Homepage”, that page stops working with Beaver Builder while it’s the homepage. If I then remove from being the homepage, Beaver Builder starts working again. I used the Service site from the site library. I tried removing any of the elements that only applied to the Front page, and still the same issue. I’m pretty stumped – might just try reloading a template from the site library.September 10, 2020 at 9:06 pm #1438799LeoStaffCustomer Support
That is super strange. Can you activate a twenty series WP theme and see if the same issue exist there as well?
That should help us to narrow down the issue a bit 🙂September 10, 2020 at 9:13 pm #1438804Dustin
Using the site library, I reset the template and reloaded the Service template. And same issue.September 10, 2020 at 9:14 pm #1438805LeoStaffCustomer Support
Can you help us out and do the twenty series default theme test I suggested above?
Thank you!September 10, 2020 at 9:14 pm #1438806Dustin
And switching to one of the default themes, the problem goes away.September 10, 2020 at 9:15 pm #1438807LeoStaffCustomer Support
Hmm ok. That narrows down a bit.
So now activate GeneratePress theme again and disable GP premium.
Does the issue still occur?September 10, 2020 at 9:17 pm #1438808Dustin
Reactivated GeneratePress and deactivated GP Premium plug-in, and the issue is still there.September 10, 2020 at 9:20 pm #1438809LeoStaffCustomer Support
Hmm I’m running out of ideas where unfortunately.
Can you send us the dashboard access and I’ll ask Tom to take a look tomorrow morning?
You can send the dashboard access using Account Issue here:
Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.September 10, 2020 at 9:20 pm #1438810Dustin
I’ll send that now. Thanks.September 11, 2020 at 9:39 am #1439626TomLead DeveloperLead Developer
I’m seeing a 500 internal server error in the console log.
Can you see if there are any recent errors in your
error_logfile on the server?
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