- This topic has 31 replies, 5 voices, and was last updated 5 years ago by Tom.
October 6, 2016 at 8:52 am #232806Jay
I’m not sure if I’m having the same issue but when I select Customize under Appearence I Get this: /mywebsite.com/wp-admin/customize.php?return=%2Fwp-admin%2Findex.php with a blank page. I can’t use the customize option. It was working before I upgraded to the new WP.October 6, 2016 at 9:05 am #232822TomLead DeveloperLead Developer
To the new WP, or the new GeneratePress?
Make sure you’re using GP Premium 1.2.90 and GP 1.3.40.
If you are, try #1 on this page: https://generatepress.com/knowledgebase/debugging/October 6, 2016 at 9:19 am #232824Jay
Thanks for the reply Tom. I updated to the new GP 1.3.40 now, with WP 4.6.1, and now get this error when I select
Any ideas?October 6, 2016 at 9:20 am #232825Jay
sorry, it wasn’t suppose to be a link. I jsut wanted to add the URL after my website
/wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php%3Fdeactivate%3Dtrue%26plugin_status%3Dall%26paged%3D1%26s%3DOctober 6, 2016 at 9:22 am #232826Jay
Now I’m just deactivating all plugins except for GP Premium.. and I get this
/wp-admin/customize.php?url=http%3A%2F%2Fwww.mywebsiteurl.com%2FOctober 6, 2016 at 9:25 am #232827Jay
I am currently using GP Theme 1.3.40, GP Premium 1.2.90, WP 4.6.1October 6, 2016 at 9:50 am #232837TomLead DeveloperLead Developer
I can’t see the error messages at those URLs as I’m not logged into your site.
Are you getting any specific errors you can share here?October 6, 2016 at 9:57 am #232843Jay
no. it’s just a blank page. It’s weird, right?October 6, 2016 at 9:58 am #232844Jay
I’m doing a new install on a new domain and will try to replicate this error.October 6, 2016 at 9:58 am #232845TomLead DeveloperLead Developer
Could be a couple things.
1. Increase your PHP memory limit: https://generatepress.com/knowledgebase/increasing-memory-limit/
2. You could have a PHP error not displaying. Check your error_log file (or ask your server support to do it for you).
Let me know 🙂October 6, 2016 at 10:20 am #232855Jay
I installed a fresh copy of everything, theme and plugins, on a new domain and same godaddy shared hosting, and it works. Any thoughts?October 6, 2016 at 11:53 am #232894Jay
Is there anyway to get the older GP Premium. I think it was 1.28.9October 6, 2016 at 12:45 pm #232918TomLead DeveloperLead Developer
There is, but it’s not recommended. The latest version should always be used as GP (free theme) and GP Premium would hand in hand.
Did you try what I pointed out here?: https://generatepress.com/forums/topic/add-to-menu-in-customizer-not-working/page/2/#post-232845October 6, 2016 at 4:58 pm #233005Jay
Yes I tried both. I increased to 128 and just check out the error log (which I don’t know what i means)
[06-Oct-2016 15:28:58 UTC] PHP Fatal error: Call to undefined function apply_filters() in /home/2/public_html/url.com/wp-includes/load.php on line 317
* i removed my personal url and replaced with the word “url.com”October 6, 2016 at 5:19 pm #233013TomLead DeveloperLead Developer
apply_filters()is a core WordPress function, it should absolutely be defined.
You might have a corrupted version of WordPress caused by an incomplete update.
It’s worth clicking the “Re-Install Now” button in “Dashboard > Updates”.
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