[Support request] Add to Menu in Customizer not working

[Jay]

I’m not sure if I’m having the same issue but when I select Customize under Appearence I Get this: /mywebsite.com/wp-admin/customize.php?return=%2Fwp-admin%2Findex.php with a blank page. I can’t use the customize option. It was working before I upgraded to the new WP.

[Tom]

To the new WP, or the new GeneratePress?

Make sure you’re using GP Premium 1.2.90 and GP 1.3.40.

If you are, try #1 on this page: https://generatepress.com/knowledgebase/debugging/

[Jay]

Thanks for the reply Tom. I updated to the new GP 1.3.40 now, with WP 4.6.1, and now get this error when I select
Customize

http://www/wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php%3Fdeactivate%3Dtrue%26plugin_status%3Dall%26paged%3D1%26s%3D

Any ideas?

[Jay]

sorry, it wasn’t suppose to be a link. I jsut wanted to add the URL after my website

/wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php%3Fdeactivate%3Dtrue%26plugin_status%3Dall%26paged%3D1%26s%3D

[Jay]

Now I’m just deactivating all plugins except for GP Premium.. and I get this

/wp-admin/customize.php?url=http%3A%2F%2Fwww.mywebsiteurl.com%2F

[Jay]

I am currently using GP Theme 1.3.40, GP Premium 1.2.90, WP 4.6.1

[Tom]

I can’t see the error messages at those URLs as I’m not logged into your site.

Are you getting any specific errors you can share here?

[Jay]

no. it’s just a blank page. It’s weird, right?

[Jay]

I’m doing a new install on a new domain and will try to replicate this error.

[Tom]

Could be a couple things.

1. Increase your PHP memory limit: https://generatepress.com/knowledgebase/increasing-memory-limit/
2. You could have a PHP error not displaying. Check your error_log file (or ask your server support to do it for you).

Let me know 🙂

[Jay]

I installed a fresh copy of everything, theme and plugins, on a new domain and same godaddy shared hosting, and it works. Any thoughts?

[Jay]

Is there anyway to get the older GP Premium. I think it was 1.28.9

[Tom]

There is, but it’s not recommended. The latest version should always be used as GP (free theme) and GP Premium would hand in hand.

Did you try what I pointed out here?: https://generatepress.com/forums/topic/add-to-menu-in-customizer-not-working/page/2/#post-232845

[Jay]

Yes I tried both. I increased to 128 and just check out the error log (which I don’t know what i means)

[06-Oct-2016 15:28:58 UTC] PHP Fatal error: Call to undefined function apply_filters() in /home/2/public_html/url.com/wp-includes/load.php on line 317

any ideas?

* i removed my personal url and replaced with the word “url.com”

[Tom]

apply_filters() is a core WordPress function, it should absolutely be defined.

You might have a corrupted version of WordPress caused by an incomplete update.

It’s worth clicking the “Re-Install Now” button in “Dashboard > Updates”.

[Author]

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