400 error when importing from site library – Page 2

This topic has 26 replies, 3 voices, and was last updated 4 years, 8 months ago by Tom.

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February 11, 2020 at 2:39 pm #1162331

Keith

I’m having the same issue. As far as I can see, I’m on https. I did the console view when trying to import and I get this message:
“POST https://thetireportal.com/wp-admin/admin-ajax.php 400
(anonymous) @ VM572:1
send @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
ajax @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
(anonymous) @ admin.js?ver=1.9.1:555
setTimeout (async)
activate_plugins @ admin.js?ver=1.9.1:554
success @ admin.js?ver=1.9.1:513
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
(anonymous) @ wp-util.min.js?ver=5.3.2:1
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
x @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
c @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
XMLHttpRequest.send (async)
(anonymous) @ VM572:1
send @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
ajax @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
(anonymous) @ wp-util.min.js?ver=5.3.2:1
a.Deferred @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:8
send @ wp-util.min.js?ver=5.3.2:1
p.updates.ajax @ updates.min.js?ver=5.3.2:1
p.updates.installPlugin @ updates.min.js?ver=5.3.2:1
p.updates.queueChecker @ updates.min.js?ver=5.3.2:1
p.updates.ajaxAlways @ updates.min.js?ver=5.3.2:1
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
(anonymous) @ wp-util.min.js?ver=5.3.2:1
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
x @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
c @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
XMLHttpRequest.send (async)
(anonymous) @ VM572:1
send @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
ajax @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
(anonymous) @ wp-util.min.js?ver=5.3.2:1
a.Deferred @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:8
send @ wp-util.min.js?ver=5.3.2:1
p.updates.ajax @ updates.min.js?ver=5.3.2:1
p.updates.installPlugin @ updates.min.js?ver=5.3.2:1
p.updates.queueChecker @ updates.min.js?ver=5.3.2:1
p.updates.ajaxAlways @ updates.min.js?ver=5.3.2:1
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
(anonymous) @ wp-util.min.js?ver=5.3.2:1
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
x @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
c @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
XMLHttpRequest.send (async)
(anonymous) @ VM572:1
send @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
ajax @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
(anonymous) @ wp-util.min.js?ver=5.3.2:1
a.Deferred @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:8
send @ wp-util.min.js?ver=5.3.2:1
p.updates.ajax @ updates.min.js?ver=5.3.2:1
p.updates.installPlugin @ updates.min.js?ver=5.3.2:1
(anonymous) @ admin.js?ver=1.9.1:500
each @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
(anonymous) @ admin.js?ver=1.9.1:480
dispatch @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:3
r.handle @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:3
admin.js?ver=1.9.1:567 {readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}”

February 11, 2020 at 3:58 pm #1162365

Tom
Lead Developer
Lead Developer

Hi there,

Have you checked the other things mentioned in this topic? Communication with our server etc..?

February 11, 2020 at 5:21 pm #1162400

Keith

Hi Tom,
Thanks for the quick reply! I’m having Namecheap check to see if they can communicate with gpsites.co. Is it possible to upload the theme via SFTP?

February 12, 2020 at 8:20 am #1163133

Tom
Lead Developer
Lead Developer

Not at this time, unfortunately. However, I’m considering adding an option to manually upload the files inside the importer.

February 12, 2020 at 8:49 am #1163173

Keith

Got a reply from Namecheap’s “escalated” tech support overnight.
Here’s what they wrote: “Apparently, the issue was caused by a conflict between EasyWP plugin and generatepress plugins/theme.
We have disabled our EasyWP plugin temporarily and imported the content on our end.”

February 12, 2020 at 5:12 pm #1163583

Tom
Lead Developer
Lead Developer

Interesting – so all is good now? That’s good to know, thank you!

April 29, 2020 at 12:51 am #1260694

ron

Hi,

I’m having this error when importing
https://imgur.com/LUJvkMm

April 29, 2020 at 8:47 am #1261466

Leo
Staff
Customer Support

Hi there,

Have you checked the other things mentioned in this topic? Communication with our server etc..?

If this doesn’t help, it would be good to open a new topic for your question.

Thanks!

January 12, 2021 at 7:12 am #1615855

Tri

Hello,

In order to investigate the issue deeper, please upload the .xml file you are trying to import via SFTP following this guide: https://www.namecheap.com/support/knowledgebase/article.aspx/9961/2239/easywp-how-to-access-your-wordpress-website-folders-and-files-via-sftp/ .

Once done, please provide us with the file name and its location.

We are looking forward to hearing from you.

———
Regards,
Dmitriy Kurochkin
Hosting Customer Support
Namecheap, Inc.
https://www.namecheap.com

>>>>>

Mr.Tom, could you help me for manual import site library? because the problem is deadlock now. Namecheap best advice only this thing

January 12, 2021 at 10:11 am #1616099

Leo
Staff
Customer Support

Hi there,

Any chance you can open a new topic for your question?

This one is getting quite long with multiple authors already.

Thanks!

January 12, 2021 at 6:20 pm #1616448

Tri

Lesya Pastuschina:
Yes, the theme is installed, and you try importing some content. You have mentioned that “easywp plugin blocking to download the import
file from site library”. We are asking to provide this file, so we could try importing it manually for you.
Lesya Pastuschina:
And that file is usually .xml that is why it was asked. I am sorry for confusion

this is from namecheap easywp

disapointed. Direct email me for the XML file

January 13, 2021 at 9:47 am #1617443

Tom
Lead Developer
Lead Developer

Which site are you trying to import?
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