[Support request] 400 error when importing from site library

I’m having the same issue. As far as I can see, I’m on https. I did the console view when trying to import and I get this message:
“POST https://thetireportal.com/wp-admin/admin-ajax.php 400
(anonymous) @ VM572:1
send @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
ajax @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
(anonymous) @ admin.js?ver=1.9.1:555
setTimeout (async)
activate_plugins @ admin.js?ver=1.9.1:554
success @ admin.js?ver=1.9.1:513
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
(anonymous) @ wp-util.min.js?ver=5.3.2:1
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
x @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
c @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
XMLHttpRequest.send (async)
(anonymous) @ VM572:1
send @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
ajax @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
(anonymous) @ wp-util.min.js?ver=5.3.2:1
a.Deferred @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:8
send @ wp-util.min.js?ver=5.3.2:1
p.updates.ajax @ updates.min.js?ver=5.3.2:1
p.updates.installPlugin @ updates.min.js?ver=5.3.2:1
p.updates.queueChecker @ updates.min.js?ver=5.3.2:1
p.updates.ajaxAlways @ updates.min.js?ver=5.3.2:1
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
(anonymous) @ wp-util.min.js?ver=5.3.2:1
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
x @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
c @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
XMLHttpRequest.send (async)
(anonymous) @ VM572:1
send @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
ajax @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
(anonymous) @ wp-util.min.js?ver=5.3.2:1
a.Deferred @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:8
send @ wp-util.min.js?ver=5.3.2:1
p.updates.ajax @ updates.min.js?ver=5.3.2:1
p.updates.installPlugin @ updates.min.js?ver=5.3.2:1
p.updates.queueChecker @ updates.min.js?ver=5.3.2:1
p.updates.ajaxAlways @ updates.min.js?ver=5.3.2:1
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
(anonymous) @ wp-util.min.js?ver=5.3.2:1
i @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
fireWith @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
x @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
c @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
XMLHttpRequest.send (async)
(anonymous) @ VM572:1
send @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
ajax @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4
(anonymous) @ wp-util.min.js?ver=5.3.2:1
a.Deferred @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:8
send @ wp-util.min.js?ver=5.3.2:1
p.updates.ajax @ updates.min.js?ver=5.3.2:1
p.updates.installPlugin @ updates.min.js?ver=5.3.2:1
(anonymous) @ admin.js?ver=1.9.1:500
each @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2
(anonymous) @ admin.js?ver=1.9.1:480
dispatch @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:3
r.handle @ load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:3
admin.js?ver=1.9.1:567 {readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}”

Hi Tom,
Thanks for the quick reply! I’m having Namecheap check to see if they can communicate with gpsites.co. Is it possible to upload the theme via SFTP?

Got a reply from Namecheap’s “escalated” tech support overnight.
Here’s what they wrote: “Apparently, the issue was caused by a conflict between EasyWP plugin and generatepress plugins/theme.
We have disabled our EasyWP plugin temporarily and imported the content on our end.”

Hi,

I’m having this error when importing

View post on imgur.com

Hello,

In order to investigate the issue deeper, please upload the .xml file you are trying to import via SFTP following this guide: https://www.namecheap.com/support/knowledgebase/article.aspx/9961/2239/easywp-how-to-access-your-wordpress-website-folders-and-files-via-sftp/ .

Once done, please provide us with the file name and its location.

We are looking forward to hearing from you.

———
Regards,
Dmitriy Kurochkin
Hosting Customer Support
Namecheap, Inc.
https://www.namecheap.com

>>>>>

Mr.Tom, could you help me for manual import site library? because the problem is deadlock now. Namecheap best advice only this thing

Lesya Pastuschina:
Yes, the theme is installed, and you try importing some content. You have mentioned that “easywp plugin blocking to download the import
file from site library”. We are asking to provide this file, so we could try importing it manually for you.
Lesya Pastuschina:
And that file is usually .xml that is why it was asked. I am sorry for confusion

this is from namecheap easywp

disapointed. Direct email me for the XML file