- This topic has 69 replies, 18 voices, and was last updated 1 year, 2 months ago by Elvin.
January 15, 2020 at 9:48 am #1133186TomLead DeveloperLead Developer
Hmm, none of those errors seem to be pointing to the library.
It looks like your caching is coming from the WP Redis plugin – you should be able to deactivate that in the “Plugins” area of your Dashboard.May 14, 2020 at 4:24 pm #1284943Eric
Deactivating the cache from the plugin doesn’t work. If I remove app/htdocs/wp-content/object-cache.php it completes the import, but when I add that file back everything is broken.
Are you not able to setup Generate press to allow for importing demo content with cache enabled?May 15, 2020 at 9:32 am #1285967TomLead DeveloperLead Developer
It’s likely not something we can get around on our end, unfortunately. Is it not possible to just to disable caching (without deleting the file) during the import?May 15, 2020 at 9:46 am #1286005Eric
Tried that, disabling the cache plugins does not fix this issue.May 15, 2020 at 9:48 am #1286010Eric
@terence do you have a method that consistently works to allow for demo imports with cache enabled?May 15, 2020 at 2:52 pm #1286419Terence
Yes, but I am not sure you will like my solution.
I gave up using EasyEngine and started using Webinoly [https://webinoly.com/en/install/#quickguide].
Since then I haven’t had a problem like that.
TerenceMay 16, 2020 at 10:51 am #1287567Eric
Just noticed the reply thanks again! @tom this should be added as a potential solution in future support issues, I noticed about 6 other similar threads with no real resolution on the same topic. Thanks for your help guys.May 16, 2020 at 11:12 am #1287610TomLead DeveloperLead DeveloperJune 5, 2020 at 2:59 pm #1316200Valera
I have the same. Please help!June 6, 2020 at 9:41 am #1317047TomLead DeveloperLead DeveloperJune 6, 2020 at 2:42 pm #1317258Valera
I think the problem was with themes by Mike Oliver. When I tryed to import simple theme – its worked. Can you help with that& I can share my credentials if you need.
Maybe problem with theme or hosting, I dont know. But I am little bit sad after amazing conversion flow on your website) I mean you produce a great product, hope that support is the same.June 6, 2020 at 4:42 pm #1317356TomLead DeveloperLead DeveloperJune 7, 2020 at 3:50 am #1317719Valera
AccessJune 7, 2020 at 9:49 am #1318182TomLead DeveloperLead DeveloperJuly 2, 2020 at 6:59 am #1349403Chetan
I hope it may help you guys because today I experienced the same problem “error 400” while importing the theme
>>I removed all the plugins one by one and Found SG optimizer plugin was blocking me to import the library content.
>> Remove all the cache.
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