[Resolved] 400 Bad Request while using theme from site library

Home Forums Support 400 Bad Request while using theme from site library

  • This topic has 19 replies, 3 voices, and was last updated 1 year ago by Tom.
Viewing 15 posts - 1 through 15 (of 20 total)
  • Author
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  • #1000590
    Abhit

    screenshot of error

    I am using premium, but not able to use the theme from the site library. it is showing 400 bad requests. kindly help me to resolve this. I am trying the marketer theme.

    I even tried pre-written solutions. cleared cache. deactivate the plugin and all.

    #1000984
    Leo
    Staff
    Customer Support

    Hi there,

    Can you try Tom’s suggestion #2 here?
    https://generatepress.com/forums/topic/site-library-6/#post-805506

    Let us know 🙂

    #1001116
    Abhit

    hello,

    I deactivated all other plugins. And try to use the theme from the site library. it is still showing 400 bad requests.

    I contacted my hosting support to check error_logs, I will let you know, once they respond.

    #1001202
    Leo
    Staff
    Customer Support
    #1002332
    Abhit

    hello,

    I got a reply from my hosting support.

    reply from them ” I checked our logs and found that some calls were being made to xmlrpc.php that were blocked by mod_security. I have disabled the rule that was being triggered so hopefully, this resolves the error. ”

    But I am still getting the same error. screenshot https://prnt.sc/p2ipfn

    I even cleared the cache. and even tried with reset settings.

    #1002762
    Tom
    Lead Developer
    Lead Developer

    That typically means your server is still having trouble communicating with gpsites.co. Can you confirm with your hosting that you’re able to connect to that domain?

    #1002816
    Abhit

    my domain is not new. Even my domain is indexed on google.
    after your first response, I contacted my hosting provider. even they can able to access the site library.
    but only when using it is showing an error.

    but as you are telling, I will still forward your message to them.

    #1002820
    Abhit

    hello,

    I forwarded your message to my hosting provider.
    I tried with skipping the ” DEMO CONTENT “.
    But I can not able to change the site identity or if I am adding a logo. It is not accepting and coming back to default. I can’t able to change colors and font also. please help me out.

    #1002863
    Leo
    Staff
    Customer Support

    Looks like you’ve figured out?

    I’m seeing a logo and new site title:
    https://www.screencast.com/t/lcZNDSFzS

    #1002916
    Abhit

    hello,

    I did with skipping the ” DEMO CONTENT “ and then I activated all other plugins.
    I will check for 24 hours. if it will work for me. I will close this ticket.

    #1002918
    Abhit

    I tried again using the site library. It is still showing the same error. hope the current things on my site will not crash.

    #1002943
    Abhit

    again same. site title and logo vanished.

    #1002959
    Tom
    Lead Developer
    Lead Developer

    The site title and logo are a part of the content.

    So the “options” step works, right? That means your server can communicate with our server, which is good.

    I’m assuming that your server is blocking the download of the content.xml file, which is likely a security measure in your server settings.

    If they aren’t able to fix it, you can download the content file and import it in Tools > Import. This method isn’t perfect, as the site options aren’t imported, but it should help. Shoot us an email with the site you’re trying to import and we’ll reply with the URL to the file: https://generatepress.com/contact

    #1003149
    Abhit

    with skipping the ” DEMO CONTENT “ it worked. But then again I tried doing it was showing the same error in ” theme options only “.

    I am not able to understand. In which email id I need to send an email.
    My domain is http://www.digitalmarketingpresent.com and email is contact@digitalmarketingpresent.com

    #1003153
    Abhit

    thanks, Finally I completed installing the theme from the site library. Thanks for the support.

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