- This topic has 19 replies, 3 voices, and was last updated 1 year, 5 months ago by Tom.
September 4, 2019 at 12:35 am #1000590Abhit
I am using premium, but not able to use the theme from the site library. it is showing 400 bad requests. kindly help me to resolve this. I am trying the marketer theme.
I even tried pre-written solutions. cleared cache. deactivate the plugin and all.September 4, 2019 at 8:17 am #1000984LeoStaffCustomer Support
Can you try Tom’s suggestion #2 here?
Let us know 🙂September 4, 2019 at 10:57 am #1001116Abhit
I deactivated all other plugins. And try to use the theme from the site library. it is still showing 400 bad requests.
I contacted my hosting support to check error_logs, I will let you know, once they respond.September 4, 2019 at 1:44 pm #1001202LeoStaffCustomer SupportSeptember 6, 2019 at 12:17 am #1002332Abhit
I got a reply from my hosting support.
reply from them ” I checked our logs and found that some calls were being made to xmlrpc.php that were blocked by mod_security. I have disabled the rule that was being triggered so hopefully, this resolves the error. ”
But I am still getting the same error. https://prnt.sc/p2ipfn
I even cleared the cache. and even tried with reset settings.September 6, 2019 at 9:59 am #1002762TomLead DeveloperLead Developer
That typically means your server is still having trouble communicating with
gpsites.co. Can you confirm with your hosting that you’re able to connect to that domain?September 6, 2019 at 12:03 pm #1002816Abhit
my domain is not new. Even my domain is indexed on google.
after your first response, I contacted my hosting provider. even they can able to access the site library.
but only when using it is showing an error.
but as you are telling, I will still forward your message to them.September 6, 2019 at 12:17 pm #1002820Abhit
I forwarded your message to my hosting provider.
I tried with skipping the ” DEMO CONTENT “.
But I can not able to change the site identity or if I am adding a logo. It is not accepting and coming back to default. I can’t able to change colors and font also. please help me out.September 6, 2019 at 1:13 pm #1002863LeoStaffCustomer SupportSeptember 6, 2019 at 2:19 pm #1002916Abhit
I did with skipping the ” DEMO CONTENT “ and then I activated all other plugins.
I will check for 24 hours. if it will work for me. I will close this ticket.September 6, 2019 at 2:21 pm #1002918Abhit
I tried again using the site library. It is still showing the same error. hope the current things on my site will not crash.September 6, 2019 at 3:22 pm #1002943Abhit
again same. site title and logo vanished.September 6, 2019 at 3:55 pm #1002959TomLead DeveloperLead Developer
The site title and logo are a part of the content.
So the “options” step works, right? That means your server can communicate with our server, which is good.
I’m assuming that your server is blocking the download of the
content.xmlfile, which is likely a security measure in your server settings.
If they aren’t able to fix it, you can download the content file and import it in Tools > Import. This method isn’t perfect, as the site options aren’t imported, but it should help. Shoot us an email with the site you’re trying to import and we’ll reply with the URL to the file: https://generatepress.com/contactSeptember 7, 2019 at 3:42 am #1003149Abhit
with skipping the ” DEMO CONTENT “ it worked. But then again I tried doing it was showing the same error in ” theme options only “.September 7, 2019 at 3:51 am #1003153Abhit
thanks, Finally I completed installing the theme from the site library. Thanks for the support.
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