400 Error when importing site from site library – fresh wp install – namecheap

This topic has 16 replies, 5 voices, and was last updated 4 years, 7 months ago by David.

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June 21, 2019 at 4:25 am #936772

bramtim

Getting a 400 error on fresh install of wordpress and when trying to install any site from the site library. Error comes when generating sample content.

I am using namecheaps easy wp. Could that be part of the problem?

June 21, 2019 at 4:44 am #936783

David
Staff
Customer Support

Hi there,

is your server using cloudflare or any other caching plugin? If so can you try disabling them and try to import them again.

June 21, 2019 at 9:03 am #937176

bramtim

I am using namecheaps easy wp. So I have no server side caching that I know of or can disable.

June 21, 2019 at 9:28 am #937207

Leo
Staff
Customer Support

I found a similar issue here:
https://generatepress.com/forums/topic/400-error-upon-importing-a-site-from-the-site-library/page/2/#post-722397

Unfortunately McLean didn’t report back afterwards.

Can you check with your host as well?

Your file would be https://gpsites.co/files/arctic/options.json

June 21, 2019 at 2:59 pm #937452

bramtim

What location is that file downloaded to on the server?

June 21, 2019 at 3:02 pm #937453

Tom
Lead Developer
Lead Developer

It should be in your wp-content/uploads folder in the most recent folder.

June 21, 2019 at 3:17 pm #937464
bramtim
Hum, interesting yeah I do not see it in that folder. I also cannot edit the permissions of that folder via Transmit 5 through the access that Namecheap has given me.

I did add
```
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
```
To my wp-config.php but it had no effect and I see no log files being generated. 🙁

These issues are making me wish I had just launched my own server on Digital Ocean or something instead of using Namecheap Easy WP.

I guess I will try to reach out to Namecheap again. Not sure how responsive their support is going to be though.
June 22, 2019 at 8:43 am #937981

Tom
Lead Developer
Lead Developer

There’s no debug.log file in the wp-content folder?

I would definitely reach out to them to ask if there’s anything they see on their end. It’s possible that your server is refusing to connect with our gpsites.co server.

January 14, 2021 at 7:39 am #1618662

NIkolay

I have the same problem ‘400 error’. I’m using namecheap hosting.
I already contacted them? showed them these pages to simplify the explanation:
https://docs.generatepress.com/article/error-codes-importing/
https://generatepress.com/forums/topic/400-error-on-import-from-library/page/4/
https://generatepress.com/forums/topic/400-error-when-importing-site-from-site-library-fresh-wp-install-namecheap/

They disabled their caching. It didn’t work out.
The template from the site library didn’t upload.
What other options I have?

January 14, 2021 at 3:59 pm #1619180

Tom
Lead Developer
Lead Developer

This is a known issue at the moment. Servers will built-in caching that can’t be turned off (easily) can make it so the caching system the library uses doesn’t work and fails.

We’re working to resolve it in 1.13.0.

January 15, 2021 at 5:41 am #1619842

NIkolay

This is the advice they told me yesterday:
we can only suggest contacting the theme support again or try to upload .CSV theme file manually, or a file in another format provided by the theme developers.

We can also help to import the file as well. You may upload it to the website directory with the help of SFTP connection, using any of FTP clients: https://www.namecheap.com/support/knowledgebase/article.aspx/9961/2239/easywp-how-to-access-your-wordpress-website-folders-and-files-via-sftp/

I have no idea what they talk about. I’m a beginner in this stuff.

They went to my WP dashboard to do what I did. I explained to them the instructions for importing the template.

This is what they told me today:
I have checked this with our cloud team and there is not any server end issue or conflict when importing the content.
We do not see any kind of error logs on our end.
The error 400 bad request is the code related error triggered by an incorrect request sent by the remote server (plugin/code)

It probably will take months for you guys to resolve this issue. Correct?
The only option I have is to wait or you can give me that CSV theme file for Aspire theme?

January 15, 2021 at 11:09 am #1620457

Tom
Lead Developer
Lead Developer

The XML file for Aspire can be found here: https://gpsites.co/files/aspire/content.xml

It can be imported in “Tools > Import”.

The only downside to this method is you miss the “Site Options” import, which handles things like menu setup, setting the front page etc..

We’re hoping to have 1.13.0 in public testing within 2 weeks.

Let me know if you need more info with the content import, sorry for the inconvenience!

February 18, 2021 at 1:58 am #1662831

Martin

Hi,
I have the same problem with Easywp. Any news on when we can expect a fix for this please?

many thanks for your help.

Martin

February 18, 2021 at 9:41 am #1663508

Tom
Lead Developer
Lead Developer

Hi there,

We’ve completely rebuilt the Site Library in GPP 2.0.0, which will be entering public alpha testing early next week. This issue should be fixed in this version.

February 19, 2021 at 2:50 am #1664176

Martin

That’s great news. Many thanks for your work, Tom.
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