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My excerpt word count for 15 words doesn’t work anymore since I include a new category to my website with a description. My custom setting is for 15 words but it’s showing the full introduction of each article in my blog roll. Is there a way to limit the word count to 15 words according to my custom setting?
Thanks.
Martins
Customer Support
Hi Martins,
For excerpt issues, we have this article: https://docs.generatepress.com/article/excerpt-issues/
Can you try the recommendations in the article first and see how it goes?
The link is: https://skincareoss.com/
I have tried everything but no way. Thanks
I see. Can you provide admin login credentials? We’ll try if we can see what’s causing this.
Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information
It’s a read-only format. So, unable to provide my login credentials via the link
Customer Support
Hi there,
how are you setting the excerpt word count ?
I go to customize, and then layout, blog, and excerpt. I type in the word count I intend for it to display. By the way, this was working the entire time and I have never had issue with it until today after adding a new category and updating my generate press. How can this be fixed?
Were these posts imported, as the post is returning a manual excerpt has been set by a More tag in the post ?
If you check each of those read more links you will see the#more-idjump link, which only gets added if the post had a more tag inside. More tags override the auto excerpt.I noticed this started after I sent my last post and added a new category – Anti-Aging Skin Care. No, there are no post with a more tag inserted. I don’t have a reason for including a more tag and have just checked. I also clicked on display tag in the custom area and couldn’t find a more tag. I’m really hoping this issue is resolved, as it’s made my site look disorderly, my opinion. Looking forward to hearing from you soon
In addition to the above, I also noticed that my block editor is not updating. This is driving me nutty
Customer Support
Can you try disabling all your other plugins to test?
Can you give a hint of which plugin might be causing the problem instead of asking me to disable all of them??? please I really need you to look into this. Thanks
Can you give a hint of which plugin might be causing the problem instead of asking me to disable all of them???
I don’t know what plugins you are using and this is the 1st step of standard debugging process, without deactivating all plugins it’s impossible to trace the cause unfortunately.
If it’s a live site with traffic, you can always create a staging site and send us the admin login, so we can do some more digging.
Yes, it is a live site with traffic. And how do I send the admin login through a secured link?
You can use the Private Information field below. Its a secure form, that only us admins can see
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