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[Support request] Cannot activate GP premium

Home Forums Support [Support request] Cannot activate GP premium

Home Forums Support Cannot activate GP premium

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #223642
    Ted van Vliet

    Hi Tom

    I don’t see why i can’t get my gp premium working

    http://tedvanvliet.nl/wp-index.php/

    I activated them but no appearance of the extra items in customise menu

    #223644
    Tom
    Lead Developer
    Lead Developer

    Is the plugin active?

    If so, are the add-on activated in “Appearance > GeneratePress”?

    If so, you might be looking in the wrong places in the Customizer. Recently, things were moved around a bit: https://generatepress.com/gp-premium-1-2-87/

    #223649
    Ted van Vliet

    BOTH ACTIVE.

    entered license key too. Bot only see the ‘basic’ things to edit

    #223732
    Tom
    Lead Developer
    Lead Developer

    Have you checked the article above? A lot of things were moved around in the Customizer.

    Let me know 🙂

    #223940
    Ted van Vliet

    No, I only see the basic things

    #224007
    Tom
    Lead Developer
    Lead Developer

    Hmm ok – any chance you can either:

    a) Take screenshots of the plugin active, the add-ons activated and the Customizer
    b) Send me temporary admin login details through our contact page: https://generatepress.com/contact

    We’ll figure it out 🙂

Viewing 6 posts - 1 through 6 (of 6 total)
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