Mobile menu fails to open

This topic has 32 replies, 2 voices, and was last updated 10 years, 1 month ago by Tom.

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January 25, 2016 at 4:29 am #167891

Calvin

Hi Tom,

In mobile view (same issue also occurs on desktop with hamburger menu), opening the menu does not work (its as if the “Menu” link was dead), however only on the slide-out version (when scrolling down the site). When scrolled all the way up, the open menu function works.

The site is here: http://bartel-beratung.de/

Please help!

Thanks so much and all cheers
Calvin

January 25, 2016 at 10:44 am #167966

Tom
Lead Developer
Lead Developer

Hi there,

Nice site!

It seems to be working for me? I tried on my phone and by reducing the size of my browser.

Did you find a fix?

Let me know 🙂

January 25, 2016 at 10:49 am #167970

Calvin

Hi Tom,

Thanks, been working on it a lot 🙂

The issue is still there, but only occurs when I have scrolled down the page. Could you try again by scrolling to the middle of the page and then opening the menu?

I have the issue on OSX, Windows, and iOS, in Safari, Firefox, Chrome.

Thanks!
Calvin

January 25, 2016 at 11:01 am #167977

Tom
Lead Developer
Lead Developer

Ahhh, try updating to the latest version of GeneratePress (1.3.23) and GP Premium (1.2.79).

That should fix it 🙂

January 25, 2016 at 11:12 am #167983

Calvin

Hi Tom,

My WP is telling me I am already running vers. 1.3.23.

What should I do?
Thanks!
Calvin

January 25, 2016 at 11:13 am #167984

Tom
Lead Developer
Lead Developer

What version of GP Premium are you running?

January 25, 2016 at 11:15 am #167985

Calvin

Vers. 1.2.71

January 25, 2016 at 11:15 am #167986

Calvin

But it is not giving me an option to update in the dashboard

January 25, 2016 at 11:17 am #167988

Tom
Lead Developer
Lead Developer

Try updating manually: https://generatepress.com/knowledgebase/updating-add-ons/#manual-update

Then add your license key once you’ve updated manually and you should get future updates 🙂

January 25, 2016 at 11:26 am #167995

Calvin

Hi Tom,

That seems to have worked, thanks!!

Where do I input my product key to ensure future automatic updates?

Thanks!
Calvin

January 25, 2016 at 11:31 am #167996

Calvin

While I have you on the line :-):

Is there a way for the menu to close/collapse automatically once a link has been clicked? I ask as the links in my menu all refer to the same page and it is a bit difficult in mobile view to have the whole menu open after the link has been clicked.

Thanks as always for your amazing support!
Calvin

January 25, 2016 at 11:46 am #167997

Tom
Lead Developer
Lead Developer

You can add your license key in “Appearance > GeneratePress” on the right side.

To close the mobile menu on click, try adding this code into the wp_footer hook in GP Hooks: https://gist.github.com/generatepress/6e122667d28cabd23582

Let me know 🙂

January 25, 2016 at 1:33 pm #168020

Calvin

Hi Tom

the hook works but only partially, in the same way of the previous issue. It works only on the mobile menu when the page is initially loaded and scrolled all the way to the top. But if you access the menu halfway down the site it won’t trigger the close mechanism.

Thanks for any advice you could give.

Regards
Calvin

January 25, 2016 at 11:20 pm #168052

Tom
Lead Developer
Lead Developer

Hi Calvin,

I updated the code at the URL I sent you.

Can you give it a try?

January 25, 2016 at 11:33 pm #168056

Calvin

Hi Tom,

I am afraid that hansn’t changed it- it is as before where it works when the site is scrolled up all the way to the top but not midway. Thanks so much for all the fantastic support thusfar!

Calvin
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