[Resolved] Mobile menu fails to open

Home Forums Support [Resolved] Mobile menu fails to open

Home Forums Support Mobile menu fails to open

Viewing 15 posts - 1 through 15 (of 33 total)
  • Author
    Posts
  • #167891
    Calvin

    Hi Tom,

    In mobile view (same issue also occurs on desktop with hamburger menu), opening the menu does not work (its as if the “Menu” link was dead), however only on the slide-out version (when scrolling down the site). When scrolled all the way up, the open menu function works.

    The site is here: http://bartel-beratung.de/

    Please help!

    Thanks so much and all cheers
    Calvin

    #167966
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Nice site!

    It seems to be working for me? I tried on my phone and by reducing the size of my browser.

    Did you find a fix?

    Let me know πŸ™‚

    #167970
    Calvin

    Hi Tom,

    Thanks, been working on it a lot πŸ™‚

    The issue is still there, but only occurs when I have scrolled down the page. Could you try again by scrolling to the middle of the page and then opening the menu?

    I have the issue on OSX, Windows, and iOS, in Safari, Firefox, Chrome.

    Thanks!
    Calvin

    #167977
    Tom
    Lead Developer
    Lead Developer

    Ahhh, try updating to the latest version of GeneratePress (1.3.23) and GP Premium (1.2.79).

    That should fix it πŸ™‚

    #167983
    Calvin

    Hi Tom,

    My WP is telling me I am already running vers. 1.3.23.

    What should I do?
    Thanks!
    Calvin

    #167984
    Tom
    Lead Developer
    Lead Developer

    What version of GP Premium are you running?

    #167985
    Calvin

    Vers. 1.2.71

    #167986
    Calvin

    But it is not giving me an option to update in the dashboard

    #167988
    Tom
    Lead Developer
    Lead Developer

    Try updating manually: https://generatepress.com/knowledgebase/updating-add-ons/#manual-update

    Then add your license key once you’ve updated manually and you should get future updates πŸ™‚

    #167995
    Calvin

    Hi Tom,

    That seems to have worked, thanks!!

    Where do I input my product key to ensure future automatic updates?

    Thanks!
    Calvin

    #167996
    Calvin

    While I have you on the line :-):

    Is there a way for the menu to close/collapse automatically once a link has been clicked? I ask as the links in my menu all refer to the same page and it is a bit difficult in mobile view to have the whole menu open after the link has been clicked.

    Thanks as always for your amazing support!
    Calvin

    #167997
    Tom
    Lead Developer
    Lead Developer

    You can add your license key in “Appearance > GeneratePress” on the right side.

    To close the mobile menu on click, try adding this code into the wp_footer hook in GP Hooks: https://gist.github.com/generatepress/6e122667d28cabd23582

    Let me know πŸ™‚

    #168020
    Calvin

    Hi Tom

    the hook works but only partially, in the same way of the previous issue. It works only on the mobile menu when the page is initially loaded and scrolled all the way to the top. But if you access the menu halfway down the site it won’t trigger the close mechanism.

    Thanks for any advice you could give.

    Regards
    Calvin

    #168052
    Tom
    Lead Developer
    Lead Developer

    Hi Calvin,

    I updated the code at the URL I sent you.

    Can you give it a try?

    #168056
    Calvin

    Hi Tom,

    I am afraid that hansn’t changed it- it is as before where it works when the site is scrolled up all the way to the top but not midway. Thanks so much for all the fantastic support thusfar!

    Calvin

Viewing 15 posts - 1 through 15 (of 33 total)
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