Hi. I have a similar issue. After updating WordPress, When I try to update WPBakery, it will not update. I get “malformed URL: “key” is required.”
I just purchased GP Premium, latest version. I had previously gotten WPBakery thru the Generate Press theme.
I uninstalled and reinstalled WPBakery and WPBakery Ultimate Addons. I cleared my site cache.
I followed your directions as well:
Clear your browser cache.
Clear and deactivate any caching plugins (keep them deactivated if you need to post your topic).
If you have server caching in place, disable it.
Deactivate your other plugins one by one to check for conflicts.
Make sure you’re using the latest version of the theme: 3.0.3
Make sure you’re using the latest version of GP Premium: 1.12.3
Having done the above, I still cannot update WPBakery. According to them, “Got plugin with a WordPress theme? “If you got WPBakery Page Builder (formerly Visual Composer) by purchasing WordPress theme this does not grant you with a direct license for WPBakery Page Builder. In such case updates and support is managed by your WP theme author.”
My WP theme author is you : ) . Could you tell me what to do? WPBakery’s only option is to purchase a license.
-reg