- This topic has 5 replies, 3 voices, and was last updated 7 months, 3 weeks ago by Leo.
September 24, 2020 at 5:29 pm #1457768Adam
I have just migrated our website from Maya Reloaded theme to GeneratePress and everything is working perfectly. The only thing is the WPBakery Page Builder plugin cannot be updated.
“An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Is there any way I can update the plugin or re-install it?
AdamSeptember 24, 2020 at 5:31 pm #1457770LeoStaffCustomer SupportMarch 4, 2021 at 2:43 pm #1682502reg
Hi. I have a similar issue. After updating WordPress, When I try to update WPBakery, it will not update. I get “malformed URL: “key” is required.”
I just purchased GP Premium, latest version. I had previously gotten WPBakery thru the Generate Press theme.
I uninstalled and reinstalled WPBakery and WPBakery Ultimate Addons. I cleared my site cache.
I followed your directions as well:
Clear your browser cache.
Clear and deactivate any caching plugins (keep them deactivated if you need to post your topic).
If you have server caching in place, disable it.
Deactivate your other plugins one by one to check for conflicts.
Make sure you’re using the latest version of the theme: 3.0.3
Make sure you’re using the latest version of GP Premium: 1.12.3
Having done the above, I still cannot update WPBakery. According to them, “Got plugin with a WordPress theme? “If you got WPBakery Page Builder (formerly Visual Composer) by purchasing WordPress theme this does not grant you with a direct license for WPBakery Page Builder. In such case updates and support is managed by your WP theme author.”
My WP theme author is you : ) . Could you tell me what to do? WPBakery’s only option is to purchase a license.
-regMarch 4, 2021 at 2:52 pm #1682509LeoStaffCustomer Support
I had previously gotten WPBakery thru the Generate Press theme.
That’s not possible. We’ve never include WP Bakery in the theme installation. And we’ve never had any site library templates built with WPBakery either.
You will need to check with WPBakery’s support team.
Thanks!March 5, 2021 at 7:28 am #1683382reg
Hmm. Maybe it had come bundled with another theme. Thanks for the quick reply.March 5, 2021 at 10:00 am #1683562
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